FAQ | Support Center – Tohachi<\/title> <meta name=\"description\" content=\"Frequently Asked Questions about Tohachi's massager manufacturing services. Find answers regarding MOQ, shipping, customization, and warranty.\"> <script src=\"https:\/\/cdn.tailwindcss.com\"><\/script> <link href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.0.0\/css\/all.min.css\" rel=\"stylesheet\"> <\/p>\n<style> @import url('https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@300;400;600;700&family=Playfair+Display:wght@700&display=swap'); :root { --primary: #D4AF37; \/* Gold *\/ --dark: #111827; \/* Deep Black *\/ --light: #F9FAFB; } body { font-family: 'Inter', sans-serif; color: #333; } h1, h2, h3, h4 { font-family: 'Playfair Display', serif; } .faq-hero-bg { \/* Updated background: Light overlay for dark text readability *\/ background: linear-gradient(rgba(255, 255, 255, 0.8), rgba(255, 255, 255, 0.8)), url('https:\/\/images.unsplash.com\/photo-1486312338219-ce68d2c6f44d?ixlib=rb-1.2.1&auto=format&fit=crop&w=1950&q=80'); background-size: cover; background-position: center; background-attachment: fixed; } \/* Accordion Styles *\/ .faq-item { border: 1px solid #e5e7eb; border-radius: 0.5rem; margin-bottom: 1rem; transition: all 0.3s ease; background-color: white; } .faq-item:hover { border-color: var(--primary); box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.1), 0 2px 4px -1px rgba(0, 0, 0, 0.06); } .faq-question { width: 100%; text-align: left; padding: 1.5rem; font-weight: 600; color: var(--dark); display: flex; justify-content: space-between; align-items: center; cursor: pointer; outline: none; } .faq-question:hover { color: #b39028; } .faq-answer { max-height: 0; overflow: hidden; transition: max-height 0.4s ease-out; background-color: #f9fafb; border-radius: 0 0 0.5rem 0.5rem; } .faq-answer p { padding: 1.5rem; color: #4b5563; line-height: 1.6; font-size: 0.95rem; } .icon-plus { transition: transform 0.3s ease; } .faq-item.active .icon-plus { transform: rotate(45deg); color: var(--primary); } .faq-item.active .faq-answer { max-height: 300px; \/* Arbitrary large height *\/ border-top: 1px solid #e5e7eb; } .category-btn { transition: all 0.3s; }  .category-btn.active { background-color: var(--primary); color: white; border-color: var(--primary); }  .category-btn:hover:not(.active) { background-color: #f3f4f6; } <\/style>\n<p><\/head><body class=\"bg-white text-gray-800 flex flex-col min-h-screen\">  <\/p>\n<div class=\"bg-gray-900 text-gray-300 py-2 text-sm\"> <\/p>\n<div class=\"container mx-auto px-6 flex justify-between items-center flex-wrap\"> <\/p>\n<div class=\"flex space-x-4\"> <a href=\"mailto:info@tohachisz.com\" class=\"hover:text-yellow-500 transition\"><i class=\"fas fa-envelope mr-2 text-yellow-500\"><\/i> info@tohachisz.com<\/a> <\/div>\n<p> <\/p>\n<div class=\"flex space-x-4\"> <span>Support Center<\/span> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<section class=\"faq-hero-bg h-80 flex items-center justify-center text-center px-6\">  <\/p>\n<div class=\"max-w-4xl text-gray-900\"> <\/p>\n<h1 class=\"text-5xl font-bold mb-4\">Frequently Asked Questions<\/h1>\n<p> <\/p>\n<p class=\"text-xl text-gray-700\">Find answers to common questions about our manufacturing, ordering, and shipping processes.<\/p>\n<p> <\/div>\n<p> <\/section>\n<p>  <\/p>\n<section class=\"py-20 bg-white\"> <\/p>\n<div class=\"container mx-auto px-6 max-w-5xl\">   <\/p>\n<div class=\"flex flex-wrap justify-center gap-4 mb-16\" id=\"category-filters\"> <button class=\"category-btn active px-6 py-2 rounded-full border border-gray-200 font-semibold text-sm\" onclick=\"filterFAQ('all', this)\">All Questions<\/button> <button class=\"category-btn px-6 py-2 rounded-full border border-gray-200 font-semibold text-sm text-gray-600\" onclick=\"filterFAQ('general', this)\">General & Factory<\/button> <button class=\"category-btn px-6 py-2 rounded-full border border-gray-200 font-semibold text-sm text-gray-600\" onclick=\"filterFAQ('oem', this)\">OEM \/ Customization<\/button> <button class=\"category-btn px-6 py-2 rounded-full border border-gray-200 font-semibold text-sm text-gray-600\" onclick=\"filterFAQ('shipping', this)\">Order & Shipping<\/button> <button class=\"category-btn px-6 py-2 rounded-full border border-gray-200 font-semibold text-sm text-gray-600\" onclick=\"filterFAQ('warranty', this)\">Quality & Warranty<\/button> <\/div>\n<p>  <\/p>\n<div class=\"faq-list\">   <\/p>\n<div class=\"faq-item\" data-category=\"general\"> <button class=\"faq-question\"> Are you a factory or a trading company? <i class=\"fas fa-plus icon-plus\"><\/i> <\/button> <\/p>\n<div class=\"faq-answer\"> <\/p>\n<p>We are a source manufacturer established in 2013. Our 10,000m\u00b2 factory is located in Shenzhen, China, with over 400 employees and a dedicated R&D team. We welcome clients to visit our facility or schedule a video tour.<\/p>\n<p> <\/div>\n<p> <\/div>\n<p> <\/p>\n<div class=\"faq-item\" data-category=\"general\"> <button class=\"faq-question\"> What certifications do your products have? <i class=\"fas fa-plus icon-plus\"><\/i> <\/button> <\/p>\n<div class=\"faq-answer\"> <\/p>\n<p>Our products are fully certified for global markets. We hold ISO9001 and BSCI factory certifications. Our products comply with CE, RoHS, FCC, KC (Korea), PSE (Japan), and UKCA standards. We can also provide medical device certifications for specific models.<\/p>\n<p> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"faq-item\" data-category=\"oem\"> <button class=\"faq-question\"> Do you offer Private Label (OEM) services? <i class=\"fas fa-plus icon-plus\"><\/i> <\/button> <\/p>\n<div class=\"faq-answer\"> <\/p>\n<p>Yes, OEM is our core business. We can customize the product with your logo (silk screen or mold), customize packaging colors and design, and even modify product functions or software based on your requirements.<\/p>\n<p> <\/div>\n<p> <\/div>\n<p> <\/p>\n<div class=\"faq-item\" data-category=\"oem\"> <button class=\"faq-question\"> What is the Minimum Order Quantity (MOQ)? <i class=\"fas fa-plus icon-plus\"><\/i> <\/button> <\/p>\n<div class=\"faq-answer\"> <\/p>\n<p>For standard products with neutral packaging, the MOQ is as low as 50-100 units. For Private Label (custom logo\/packaging), the MOQ typically starts at 500-1000 units depending on the model complexity.<\/p>\n<p> <\/div>\n<p> <\/div>\n<p> <\/p>\n<div class=\"faq-item\" data-category=\"oem\"> <button class=\"faq-question\"> Can I get a sample before placing a bulk order? <i class=\"fas fa-plus icon-plus\"><\/i> <\/button> <\/p>\n<div class=\"faq-answer\"> <\/p>\n<p>Absolutely. We encourage you to test our quality. Sample orders are shipped within 1-3 days. The sample cost is refundable when you place a subsequent bulk order.<\/p>\n<p> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"faq-item\" data-category=\"shipping\"> <button class=\"faq-question\"> What is the lead time for production? <i class=\"fas fa-plus icon-plus\"><\/i> <\/button> <\/p>\n<div class=\"faq-answer\"> <\/p>\n<p>For sample orders: 1-3 days. For standard bulk orders: 15-20 days. For fully customized OEM orders (first run): 30-45 days after artwork confirmation. Repeat orders are typically faster (20-30 days).<\/p>\n<p> <\/div>\n<p> <\/div>\n<p> <\/p>\n<div class=\"faq-item\" data-category=\"shipping\"> <button class=\"faq-question\"> What shipping terms (Incoterms) do you support? <i class=\"fas fa-plus icon-plus\"><\/i> <\/button> <\/p>\n<div class=\"faq-answer\"> <\/p>\n<p>We support EXW, FOB, CIF, and DDP (Door to Door with duty paid). We work with reliable freight forwarders to ship via Sea, Air, Railway, or Express (DHL\/FedEx\/UPS) depending on your timeline and budget.<\/p>\n<p> <\/div>\n<p> <\/div>\n<p> <\/p>\n<div class=\"faq-item\" data-category=\"shipping\"> <button class=\"faq-question\"> What are your payment terms? <i class=\"fas fa-plus icon-plus\"><\/i> <\/button> <\/p>\n<div class=\"faq-answer\"> <\/p>\n<p>Our standard payment term is T\/T (Bank Transfer): 30% deposit to start production and 70% balance before shipment. For long-term partners or large volume orders, L\/C (Letter of Credit) is also negotiable.<\/p>\n<p> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"faq-item\" data-category=\"warranty\"> <button class=\"faq-question\"> What is your warranty policy? <i class=\"fas fa-plus icon-plus\"><\/i> <\/button> <\/p>\n<div class=\"faq-answer\"> <\/p>\n<p>We offer a standard 12-month warranty on all our products from the date of shipment. We stand behind our quality and aim for long-term partnerships.<\/p>\n<p> <\/div>\n<p> <\/div>\n<p> <\/p>\n<div class=\"faq-item\" data-category=\"warranty\"> <button class=\"faq-question\"> How do you handle defective products? <i class=\"fas fa-plus icon-plus\"><\/i> <\/button> <\/p>\n<div class=\"faq-answer\"> <\/p>\n<p>Our defect rate is extremely low (<0.5%) due to strict QC. However, if defects occur, we provide free spare parts or replacement units in your next shipment. For urgent cases, we will work with you to find an immediate solution.<\/p>\n<p> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/section>\n<p>  <\/p>\n<section class=\"py-20 bg-gray-50 border-t border-gray-200\"> <\/p>\n<div class=\"container mx-auto px-6 text-center\"> <\/p>\n<h2 class=\"text-3xl font-bold text-gray-900 mb-4\">Still have questions?<\/h2>\n<p> <\/p>\n<p class=\"text-gray-600 mb-8 max-w-2xl mx-auto\">Can’t find the answer you’re looking for? Please chat to our friendly team.<\/p>\n<p> <\/p>\n<div class=\"flex justify-center gap-4\"> <a href=\"contact.html\" class=\"bg-yellow-600 text-white px-8 py-3 rounded hover:bg-yellow-700 transition font-bold\">Contact Us<\/a> <a href=\"mailto:info@tohachisz.com\" class=\"bg-white border border-gray-300 text-gray-700 px-8 py-3 rounded hover:bg-gray-50 transition font-bold\">Email Support<\/a> <\/div>\n<p> <\/div>\n<p> <\/section>\n<p>  <\/p>\n<footer class=\"bg-gray-900 text-white py-12 border-t border-gray-800 mt-auto\"> <\/p>\n<div class=\"container mx-auto px-6 text-center\"> <\/p>\n<h2 class=\"text-2xl font-bold mb-4 tracking-widest\">TOHACHI<\/h2>\n<p> <\/p>\n<p class=\"text-gray-400 mb-8 text-sm\">Crossing old boundaries, Creating new value.<\/p>\n<p> <\/p>\n<div class=\"text-xs text-gray-500\"> <\/p>\n<p>© 2025 Shenzhen Tohachi Industrial Co., Ltd. All rights reserved.<\/p>\n<p> <\/div>\n<p> <\/div>\n<p> <\/footer>\n<p>  <script> \/\/ Accordion Functionality const questions = document.querySelectorAll('.faq-question');  questions.forEach(question => { question.addEventListener('click', () => { const item = question.parentElement; const isActive = item.classList.contains('active');  \/\/ Close all other items document.querySelectorAll('.faq-item').forEach(i => { i.classList.remove('active'); }); \/\/ Toggle current item if (!isActive) { item.classList.add('active'); } }); }); \/\/ Category Filtering Logic function filterFAQ(category, btnElement) { \/\/ Update Button Styles document.querySelectorAll('.category-btn').forEach(btn => { btn.classList.remove('active'); btn.classList.add('text-gray-600'); \/\/ Reset to inactive text color btn.classList.remove('text-white'); }); btnElement.classList.add('active'); btnElement.classList.remove('text-gray-600');  \/\/ Filter Items const items = document.querySelectorAll('.faq-item'); items.forEach(item => { if (category === 'all' || item.dataset.category === category) { item.style.display = 'block'; \/\/ Slight animation for reappearing items setTimeout(() => item.style.opacity = '1', 50); } else { item.style.display = 'none'; item.style.opacity = '0'; } }); } <\/script><\/body><\/html>[\/et_pb_fullwidth_code][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_fullwidth_code _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″] FAQ | Support Center – Tohachi info@tohachisz.com Support Center Frequently Asked Questions Find answers to common questions about our manufacturing, ordering, and shipping processes. All Questions General & Factory OEM \/ Customization Order & Shipping Quality & Warranty Are you a factory or a trading […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-52","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/tohachisz.com\/hu\/wp-json\/wp\/v2\/pages\/52","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tohachisz.com\/hu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tohachisz.com\/hu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tohachisz.com\/hu\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tohachisz.com\/hu\/wp-json\/wp\/v2\/comments?post=52"}],"version-history":[{"count":35,"href":"https:\/\/tohachisz.com\/hu\/wp-json\/wp\/v2\/pages\/52\/revisions"}],"predecessor-version":[{"id":2018,"href":"https:\/\/tohachisz.com\/hu\/wp-json\/wp\/v2\/pages\/52\/revisions\/2018"}],"wp:attachment":[{"href":"https:\/\/tohachisz.com\/hu\/wp-json\/wp\/v2\/media?parent=52"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

{"id":52,"date":"2025-11-22T07:00:46","date_gmt":"2025-11-22T07:00:46","guid":{"rendered":"https:\/\/tohachisz.com\/?page_id=52"},"modified":"2026-04-23T02:36:34","modified_gmt":"2026-04-23T02:36:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/tohachisz.com\/hu\/faq\/","title":{"rendered":"GYIK\u00a0"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_fullwidth_code _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″] FAQ | Support Center – Tohachi<\/title> <meta name=\"description\" content=\"Frequently Asked Questions about Tohachi's massager manufacturing services. Find answers regarding MOQ, shipping, customization, and warranty.\"> <script src=\"https:\/\/cdn.tailwindcss.com\"><\/script> <link href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.0.0\/css\/all.min.css\" rel=\"stylesheet\"> <\/p>\n<style> @import url('https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@300;400;600;700&family=Playfair+Display:wght@700&display=swap'); :root { --primary: #D4AF37; \/* Gold *\/ --dark: #111827; \/* Deep Black *\/ --light: #F9FAFB; } body { font-family: 'Inter', sans-serif; color: #333; } h1, h2, h3, h4 { font-family: 'Playfair Display', serif; } .faq-hero-bg { \/* Updated background: Light overlay for dark text readability *\/ background: linear-gradient(rgba(255, 255, 255, 0.8), rgba(255, 255, 255, 0.8)), url('https:\/\/images.unsplash.com\/photo-1486312338219-ce68d2c6f44d?ixlib=rb-1.2.1&auto=format&fit=crop&w=1950&q=80'); background-size: cover; background-position: center; background-attachment: fixed; } \/* Accordion Styles *\/ .faq-item { border: 1px solid #e5e7eb; border-radius: 0.5rem; margin-bottom: 1rem; transition: all 0.3s ease; background-color: white; } .faq-item:hover { border-color: var(--primary); box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.1), 0 2px 4px -1px rgba(0, 0, 0, 0.06); } .faq-question { width: 100%; text-align: left; padding: 1.5rem; font-weight: 600; color: var(--dark); display: flex; justify-content: space-between; align-items: center; cursor: pointer; outline: none; } .faq-question:hover { color: #b39028; } .faq-answer { max-height: 0; overflow: hidden; transition: max-height 0.4s ease-out; background-color: #f9fafb; border-radius: 0 0 0.5rem 0.5rem; } .faq-answer p { padding: 1.5rem; color: #4b5563; line-height: 1.6; font-size: 0.95rem; } .icon-plus { transition: transform 0.3s ease; } .faq-item.active .icon-plus { transform: rotate(45deg); color: var(--primary); } .faq-item.active .faq-answer { max-height: 300px; \/* Arbitrary large height *\/ border-top: 1px solid #e5e7eb; } .category-btn { transition: all 0.3s; }  .category-btn.active { background-color: var(--primary); color: white; border-color: var(--primary); }  .category-btn:hover:not(.active) { background-color: #f3f4f6; } <\/style>\n<p><\/head><body class=\"bg-white text-gray-800 flex flex-col min-h-screen\">  <\/p>\n<div class=\"bg-gray-900 text-gray-300 py-2 text-sm\"> <\/p>\n<div class=\"container mx-auto px-6 flex justify-between items-center flex-wrap\"> <\/p>\n<div class=\"flex space-x-4\"> <a href=\"mailto:info@tohachisz.com\" class=\"hover:text-yellow-500 transition\"><i class=\"fas fa-envelope mr-2 text-yellow-500\"><\/i> info@tohachisz.com<\/a> <\/div>\n<p> <\/p>\n<div class=\"flex space-x-4\"> <span>Support Center<\/span> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<section class=\"faq-hero-bg h-80 flex items-center justify-center text-center px-6\">  <\/p>\n<div class=\"max-w-4xl text-gray-900\"> <\/p>\n<h1 class=\"text-5xl font-bold mb-4\">Frequently Asked Questions<\/h1>\n<p> <\/p>\n<p class=\"text-xl text-gray-700\">Find answers to common questions about our manufacturing, ordering, and shipping processes.<\/p>\n<p> <\/div>\n<p> <\/section>\n<p>  <\/p>\n<section class=\"py-20 bg-white\"> <\/p>\n<div class=\"container mx-auto px-6 max-w-5xl\">   <\/p>\n<div class=\"flex flex-wrap justify-center gap-4 mb-16\" id=\"category-filters\"> <button class=\"category-btn active px-6 py-2 rounded-full border border-gray-200 font-semibold text-sm\" onclick=\"filterFAQ('all', this)\">All Questions<\/button> <button class=\"category-btn px-6 py-2 rounded-full border border-gray-200 font-semibold text-sm text-gray-600\" onclick=\"filterFAQ('general', this)\">General & Factory<\/button> <button class=\"category-btn px-6 py-2 rounded-full border border-gray-200 font-semibold text-sm text-gray-600\" onclick=\"filterFAQ('oem', this)\">OEM \/ Customization<\/button> <button class=\"category-btn px-6 py-2 rounded-full border border-gray-200 font-semibold text-sm text-gray-600\" onclick=\"filterFAQ('shipping', this)\">Order & Shipping<\/button> <button class=\"category-btn px-6 py-2 rounded-full border border-gray-200 font-semibold text-sm text-gray-600\" onclick=\"filterFAQ('warranty', this)\">Quality & Warranty<\/button> <\/div>\n<p>  <\/p>\n<div class=\"faq-list\">   <\/p>\n<div class=\"faq-item\" data-category=\"general\"> <button class=\"faq-question\"> Are you a factory or a trading company? <i class=\"fas fa-plus icon-plus\"><\/i> <\/button> <\/p>\n<div class=\"faq-answer\"> <\/p>\n<p>We are a source manufacturer established in 2013. Our 10,000m\u00b2 factory is located in Shenzhen, China, with over 400 employees and a dedicated R&D team. We welcome clients to visit our facility or schedule a video tour.<\/p>\n<p> <\/div>\n<p> <\/div>\n<p> <\/p>\n<div class=\"faq-item\" data-category=\"general\"> <button class=\"faq-question\"> What certifications do your products have? <i class=\"fas fa-plus icon-plus\"><\/i> <\/button> <\/p>\n<div class=\"faq-answer\"> <\/p>\n<p>Our products are fully certified for global markets. We hold ISO9001 and BSCI factory certifications. Our products comply with CE, RoHS, FCC, KC (Korea), PSE (Japan), and UKCA standards. We can also provide medical device certifications for specific models.<\/p>\n<p> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"faq-item\" data-category=\"oem\"> <button class=\"faq-question\"> Do you offer Private Label (OEM) services? <i class=\"fas fa-plus icon-plus\"><\/i> <\/button> <\/p>\n<div class=\"faq-answer\"> <\/p>\n<p>Yes, OEM is our core business. We can customize the product with your logo (silk screen or mold), customize packaging colors and design, and even modify product functions or software based on your requirements.<\/p>\n<p> <\/div>\n<p> <\/div>\n<p> <\/p>\n<div class=\"faq-item\" data-category=\"oem\"> <button class=\"faq-question\"> What is the Minimum Order Quantity (MOQ)? <i class=\"fas fa-plus icon-plus\"><\/i> <\/button> <\/p>\n<div class=\"faq-answer\"> <\/p>\n<p>For standard products with neutral packaging, the MOQ is as low as 50-100 units. For Private Label (custom logo\/packaging), the MOQ typically starts at 500-1000 units depending on the model complexity.<\/p>\n<p> <\/div>\n<p> <\/div>\n<p> <\/p>\n<div class=\"faq-item\" data-category=\"oem\"> <button class=\"faq-question\"> Can I get a sample before placing a bulk order? <i class=\"fas fa-plus icon-plus\"><\/i> <\/button> <\/p>\n<div class=\"faq-answer\"> <\/p>\n<p>Absolutely. We encourage you to test our quality. Sample orders are shipped within 1-3 days. The sample cost is refundable when you place a subsequent bulk order.<\/p>\n<p> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"faq-item\" data-category=\"shipping\"> <button class=\"faq-question\"> What is the lead time for production? <i class=\"fas fa-plus icon-plus\"><\/i> <\/button> <\/p>\n<div class=\"faq-answer\"> <\/p>\n<p>For sample orders: 1-3 days. For standard bulk orders: 15-20 days. For fully customized OEM orders (first run): 30-45 days after artwork confirmation. Repeat orders are typically faster (20-30 days).<\/p>\n<p> <\/div>\n<p> <\/div>\n<p> <\/p>\n<div class=\"faq-item\" data-category=\"shipping\"> <button class=\"faq-question\"> What shipping terms (Incoterms) do you support? <i class=\"fas fa-plus icon-plus\"><\/i> <\/button> <\/p>\n<div class=\"faq-answer\"> <\/p>\n<p>We support EXW, FOB, CIF, and DDP (Door to Door with duty paid). We work with reliable freight forwarders to ship via Sea, Air, Railway, or Express (DHL\/FedEx\/UPS) depending on your timeline and budget.<\/p>\n<p> <\/div>\n<p> <\/div>\n<p> <\/p>\n<div class=\"faq-item\" data-category=\"shipping\"> <button class=\"faq-question\"> What are your payment terms? <i class=\"fas fa-plus icon-plus\"><\/i> <\/button> <\/p>\n<div class=\"faq-answer\"> <\/p>\n<p>Our standard payment term is T\/T (Bank Transfer): 30% deposit to start production and 70% balance before shipment. For long-term partners or large volume orders, L\/C (Letter of Credit) is also negotiable.<\/p>\n<p> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"faq-item\" data-category=\"warranty\"> <button class=\"faq-question\"> What is your warranty policy? <i class=\"fas fa-plus icon-plus\"><\/i> <\/button> <\/p>\n<div class=\"faq-answer\"> <\/p>\n<p>We offer a standard 12-month warranty on all our products from the date of shipment. We stand behind our quality and aim for long-term partnerships.<\/p>\n<p> <\/div>\n<p> <\/div>\n<p> <\/p>\n<div class=\"faq-item\" data-category=\"warranty\"> <button class=\"faq-question\"> How do you handle defective products? <i class=\"fas fa-plus icon-plus\"><\/i> <\/button> <\/p>\n<div class=\"faq-answer\"> <\/p>\n<p>Our defect rate is extremely low (<0.5%) due to strict QC. However, if defects occur, we provide free spare parts or replacement units in your next shipment. For urgent cases, we will work with you to find an immediate solution.<\/p>\n<p> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/section>\n<p>  <\/p>\n<section class=\"py-20 bg-gray-50 border-t border-gray-200\"> <\/p>\n<div class=\"container mx-auto px-6 text-center\"> <\/p>\n<h2 class=\"text-3xl font-bold text-gray-900 mb-4\">Still have questions?<\/h2>\n<p> <\/p>\n<p class=\"text-gray-600 mb-8 max-w-2xl mx-auto\">Can’t find the answer you’re looking for? Please chat to our friendly team.<\/p>\n<p> <\/p>\n<div class=\"flex justify-center gap-4\"> <a href=\"contact.html\" class=\"bg-yellow-600 text-white px-8 py-3 rounded hover:bg-yellow-700 transition font-bold\">Contact Us<\/a> <a href=\"mailto:info@tohachisz.com\" class=\"bg-white border border-gray-300 text-gray-700 px-8 py-3 rounded hover:bg-gray-50 transition font-bold\">Email Support<\/a> <\/div>\n<p> <\/div>\n<p> <\/section>\n<p>  <\/p>\n<footer class=\"bg-gray-900 text-white py-12 border-t border-gray-800 mt-auto\"> <\/p>\n<div class=\"container mx-auto px-6 text-center\"> <\/p>\n<h2 class=\"text-2xl font-bold mb-4 tracking-widest\">TOHACHI<\/h2>\n<p> <\/p>\n<p class=\"text-gray-400 mb-8 text-sm\">Crossing old boundaries, Creating new value.<\/p>\n<p> <\/p>\n<div class=\"text-xs text-gray-500\"> <\/p>\n<p>© 2025 Shenzhen Tohachi Industrial Co., Ltd. All rights reserved.<\/p>\n<p> <\/div>\n<p> <\/div>\n<p> <\/footer>\n<p>  <script> \/\/ Accordion Functionality const questions = document.querySelectorAll('.faq-question');  questions.forEach(question => { question.addEventListener('click', () => { const item = question.parentElement; const isActive = item.classList.contains('active');  \/\/ Close all other items document.querySelectorAll('.faq-item').forEach(i => { i.classList.remove('active'); }); \/\/ Toggle current item if (!isActive) { item.classList.add('active'); } }); }); \/\/ Category Filtering Logic function filterFAQ(category, btnElement) { \/\/ Update Button Styles document.querySelectorAll('.category-btn').forEach(btn => { btn.classList.remove('active'); btn.classList.add('text-gray-600'); \/\/ Reset to inactive text color btn.classList.remove('text-white'); }); btnElement.classList.add('active'); btnElement.classList.remove('text-gray-600');  \/\/ Filter Items const items = document.querySelectorAll('.faq-item'); items.forEach(item => { if (category === 'all' || item.dataset.category === category) { item.style.display = 'block'; \/\/ Slight animation for reappearing items setTimeout(() => item.style.opacity = '1', 50); } else { item.style.display = 'none'; item.style.opacity = '0'; } }); } <\/script><\/body><\/html>[\/et_pb_fullwidth_code][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_fullwidth_code _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″] FAQ | Support Center – Tohachi info@tohachisz.com Support Center Frequently Asked Questions Find answers to common questions about our manufacturing, ordering, and shipping processes. All Questions General & Factory OEM \/ Customization Order & Shipping Quality & Warranty Are you a factory or a trading […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-52","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/tohachisz.com\/hu\/wp-json\/wp\/v2\/pages\/52","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tohachisz.com\/hu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tohachisz.com\/hu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tohachisz.com\/hu\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tohachisz.com\/hu\/wp-json\/wp\/v2\/comments?post=52"}],"version-history":[{"count":35,"href":"https:\/\/tohachisz.com\/hu\/wp-json\/wp\/v2\/pages\/52\/revisions"}],"predecessor-version":[{"id":2018,"href":"https:\/\/tohachisz.com\/hu\/wp-json\/wp\/v2\/pages\/52\/revisions\/2018"}],"wp:attachment":[{"href":"https:\/\/tohachisz.com\/hu\/wp-json\/wp\/v2\/media?parent=52"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}