{"id":52,"date":"2025-11-22T07:00:46","date_gmt":"2025-11-22T07:00:46","guid":{"rendered":"https:\/\/tohachisz.com\/?page_id=52"},"modified":"2026-04-23T02:36:34","modified_gmt":"2026-04-23T02:36:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/tohachisz.com\/fr\/faq\/","title":{"rendered":"FAQ\u00a0"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_fullwidth_code _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″] FAQ | Support Center – Tohachi<\/title><!-- [et_pb_line_break_holder] --> <meta name=\"description\" content=\"Foire aux questions sur les services de fabrication de masseurs de Tohachi. Vous y trouverez des r\u00e9ponses concernant la qualit\u00e9 de fabrication, l'exp\u00e9dition, la personnalisation et la garantie.\"><!-- [et_pb_line_break_holder] --> <script src=\"https:\/\/cdn.tailwindcss.com\"><\/script><!-- [et_pb_line_break_holder] --> <link href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.0.0\/css\/all.min.css\" rel=\"stylesheet\"><!-- [et_pb_line_break_holder] --> <\/p>\n<style><!-- [et_pb_line_break_holder] --> @import url('https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@300;400;600;700&family=Playfair+Display:wght@700&display=swap');<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> :root {<!-- [et_pb_line_break_holder] --> --primary: #D4AF37; \/* Gold *\/<!-- [et_pb_line_break_holder] --> --dark: #111827; \/* Deep Black *\/<!-- [et_pb_line_break_holder] --> --light: #F9FAFB;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> body {<!-- [et_pb_line_break_holder] --> font-family: 'Inter', sans-serif;<!-- [et_pb_line_break_holder] --> color: #333;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> h1, h2, h3, h4 {<!-- [et_pb_line_break_holder] --> font-family: 'Playfair Display', serif;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .faq-hero-bg {<!-- [et_pb_line_break_holder] --> \/* Updated background: Light overlay for dark text readability *\/<!-- [et_pb_line_break_holder] --> background: linear-gradient(rgba(255, 255, 255, 0.8), rgba(255, 255, 255, 0.8)), url('https:\/\/images.unsplash.com\/photo-1486312338219-ce68d2c6f44d?ixlib=rb-1.2.1&auto=format&fit=crop&w=1950&q=80');<!-- [et_pb_line_break_holder] --> background-size: cover;<!-- [et_pb_line_break_holder] --> background-position: center;<!-- [et_pb_line_break_holder] --> background-attachment: fixed;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> \/* Accordion Styles *\/<!-- [et_pb_line_break_holder] --> .faq-item {<!-- [et_pb_line_break_holder] --> border: 1px solid #e5e7eb;<!-- [et_pb_line_break_holder] --> border-radius: 0.5rem;<!-- [et_pb_line_break_holder] --> margin-bottom: 1rem;<!-- [et_pb_line_break_holder] --> transition: all 0.3s ease;<!-- [et_pb_line_break_holder] --> background-color: white;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .faq-item:hover {<!-- [et_pb_line_break_holder] --> border-color: var(--primary);<!-- [et_pb_line_break_holder] --> box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.1), 0 2px 4px -1px rgba(0, 0, 0, 0.06);<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .faq-question {<!-- [et_pb_line_break_holder] --> width: 100%;<!-- [et_pb_line_break_holder] --> text-align: left;<!-- [et_pb_line_break_holder] --> padding: 1.5rem;<!-- [et_pb_line_break_holder] --> font-weight: 600;<!-- [et_pb_line_break_holder] --> color: var(--dark);<!-- [et_pb_line_break_holder] --> display: flex;<!-- [et_pb_line_break_holder] --> justify-content: space-between;<!-- [et_pb_line_break_holder] --> align-items: center;<!-- [et_pb_line_break_holder] --> cursor: pointer;<!-- [et_pb_line_break_holder] --> outline: none;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .faq-question:hover {<!-- [et_pb_line_break_holder] --> color: #b39028;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .faq-answer {<!-- [et_pb_line_break_holder] --> max-height: 0;<!-- [et_pb_line_break_holder] --> overflow: hidden;<!-- [et_pb_line_break_holder] --> transition: max-height 0.4s ease-out;<!-- [et_pb_line_break_holder] --> background-color: #f9fafb;<!-- [et_pb_line_break_holder] --> border-radius: 0 0 0.5rem 0.5rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .faq-answer p {<!-- [et_pb_line_break_holder] --> padding: 1.5rem;<!-- [et_pb_line_break_holder] --> color: #4b5563;<!-- [et_pb_line_break_holder] --> line-height: 1.6;<!-- [et_pb_line_break_holder] --> font-size: 0.95rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .icon-plus {<!-- [et_pb_line_break_holder] --> transition: transform 0.3s ease;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .faq-item.active .icon-plus {<!-- [et_pb_line_break_holder] --> transform: rotate(45deg);<!-- [et_pb_line_break_holder] --> color: var(--primary);<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .faq-item.active .faq-answer {<!-- [et_pb_line_break_holder] --> max-height: 300px; \/* Arbitrary large height *\/<!-- [et_pb_line_break_holder] --> border-top: 1px solid #e5e7eb;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .category-btn {<!-- [et_pb_line_break_holder] --> transition: all 0.3s;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> .category-btn.active {<!-- [et_pb_line_break_holder] --> background-color: var(--primary);<!-- [et_pb_line_break_holder] --> color: white;<!-- [et_pb_line_break_holder] --> border-color: var(--primary);<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> .category-btn:hover:not(.active) {<!-- [et_pb_line_break_holder] --> background-color: #f3f4f6;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> <\/style>\n<p><!-- [et_pb_line_break_holder] --><\/head><!-- [et_pb_line_break_holder] --><body class=\"bg-white text-gray-800 flex flex-col min-h-screen\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Top Bar --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"bg-gray-900 text-gray-300 py-2 text-sm\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"container mx-auto px-6 flex justify-between items-center flex-wrap\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"flex space-x-4\"><!-- [et_pb_line_break_holder] --> <a href=\"mailto:info@tohachisz.com\" class=\"hover:text-yellow-500 transition\"><i class=\"fas fa-envelope mr-2 text-yellow-500\"><\/i> info@tohachisz.com<\/a><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"flex space-x-4\"><!-- [et_pb_line_break_holder] --> <span>Centre d'assistance<\/span><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Hero Section --><!-- [et_pb_line_break_holder] --> <\/p>\n<section class=\"faq-hero-bg h-80 flex items-center justify-center text-center px-6\"><!-- [et_pb_line_break_holder] --> <!-- Changed text color to dark gray\/black --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"max-w-4xl text-gray-900\"><!-- [et_pb_line_break_holder] --> <\/p>\n<h1 class=\"text-5xl font-bold mb-4\">Questions fr\u00e9quemment pos\u00e9es<\/h1>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<p class=\"text-xl text-gray-700\">Trouvez les r\u00e9ponses aux questions les plus courantes sur nos processus de fabrication, de commande et d'exp\u00e9dition.<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Main FAQ Content --><!-- [et_pb_line_break_holder] --> <\/p>\n<section class=\"py-20 bg-white\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"container mx-auto px-6 max-w-5xl\"><!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> <!-- Category Filters --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"flex flex-wrap justify-center gap-4 mb-16\" id=\"category-filters\"><!-- [et_pb_line_break_holder] --> <button class=\"category-btn active px-6 py-2 rounded-full border border-gray-200 font-semibold text-sm\" onclick=\"filterFAQ('all', this)\">Toutes les questions<\/button><!-- [et_pb_line_break_holder] --> <button class=\"category-btn px-6 py-2 rounded-full border border-gray-200 font-semibold text-sm text-gray-600\" onclick=\"filterFAQ('general', this)\">General & Factory<\/button><!-- [et_pb_line_break_holder] --> <button class=\"category-btn px-6 py-2 rounded-full border border-gray-200 font-semibold text-sm text-gray-600\" onclick=\"filterFAQ('oem', this)\">OEM \/ Personnalisation<\/button><!-- [et_pb_line_break_holder] --> <button class=\"category-btn px-6 py-2 rounded-full border border-gray-200 font-semibold text-sm text-gray-600\" onclick=\"filterFAQ('shipping', this)\">Order & Shipping<\/button><!-- [et_pb_line_break_holder] --> <button class=\"category-btn px-6 py-2 rounded-full border border-gray-200 font-semibold text-sm text-gray-600\" onclick=\"filterFAQ('warranty', this)\">Quality & Warranty<\/button><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- FAQ Items --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-list\"><!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> <!-- Category: General & Factory --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-item\" data-category=\"general\"><!-- [et_pb_line_break_holder] --> <button class=\"faq-question\"><!-- [et_pb_line_break_holder] --> \u00cates-vous une usine ou une soci\u00e9t\u00e9 commerciale ?<!-- [et_pb_line_break_holder] --> <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] --> <\/button><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] --> <\/p>\n<p>We are a source manufacturer established in 2013. Our 10,000m\u00b2 factory is located in Shenzhen, China, with over 400 employees and a dedicated R&D team. We welcome clients to visit our facility or schedule a video tour.<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-item\" data-category=\"general\"><!-- [et_pb_line_break_holder] --> <button class=\"faq-question\"><!-- [et_pb_line_break_holder] --> Quelles sont les certifications de vos produits ?<!-- [et_pb_line_break_holder] --> <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] --> <\/button><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] --> <\/p>\n<p>Nos produits sont enti\u00e8rement certifi\u00e9s pour les march\u00e9s mondiaux. Nous sommes certifi\u00e9s ISO9001 et BSCI. Nos produits sont conformes aux normes CE, RoHS, FCC, KC (Cor\u00e9e), PSE (Japon) et UKCA. Nous pouvons \u00e9galement fournir des certifications de dispositifs m\u00e9dicaux pour des mod\u00e8les sp\u00e9cifiques.<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Category: OEM \/ Customization --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-item\" data-category=\"oem\"><!-- [et_pb_line_break_holder] --> <button class=\"faq-question\"><!-- [et_pb_line_break_holder] --> Proposez-vous des services d'\u00e9tiquetage priv\u00e9 (OEM) ?<!-- [et_pb_line_break_holder] --> <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] --> <\/button><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] --> <\/p>\n<p>Oui, l'OEM est notre activit\u00e9 principale. Nous pouvons personnaliser le produit avec votre logo (s\u00e9rigraphie ou moulage), personnaliser les couleurs et le design de l'emballage, et m\u00eame modifier les fonctions du produit ou le logiciel en fonction de vos exigences.<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-item\" data-category=\"oem\"><!-- [et_pb_line_break_holder] --> <button class=\"faq-question\"><!-- [et_pb_line_break_holder] --> Quelle est la quantit\u00e9 minimale de commande (QMC) ?<!-- [et_pb_line_break_holder] --> <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] --> <\/button><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] --> <\/p>\n<p>Pour les produits standard avec un emballage neutre, le MOQ est aussi bas que 50-100 unit\u00e9s. Pour les marques de distributeur (logo\/emballage personnalis\u00e9), le MOQ commence g\u00e9n\u00e9ralement \u00e0 500-1000 unit\u00e9s en fonction de la complexit\u00e9 du mod\u00e8le.<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-item\" data-category=\"oem\"><!-- [et_pb_line_break_holder] --> <button class=\"faq-question\"><!-- [et_pb_line_break_holder] --> Puis-je obtenir un \u00e9chantillon avant de passer une commande en gros ?<!-- [et_pb_line_break_holder] --> <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] --> <\/button><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] --> <\/p>\n<p>Absolument. Nous vous encourageons \u00e0 tester notre qualit\u00e9. Les commandes d'\u00e9chantillons sont exp\u00e9di\u00e9es dans un d\u00e9lai de 1 \u00e0 3 jours. Le co\u00fbt de l'\u00e9chantillon est rembours\u00e9 lorsque vous passez une nouvelle commande en gros.<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Category: Order & Shipping --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-item\" data-category=\"shipping\"><!-- [et_pb_line_break_holder] --> <button class=\"faq-question\"><!-- [et_pb_line_break_holder] --> Quel est le d\u00e9lai de production ?<!-- [et_pb_line_break_holder] --> <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] --> <\/button><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] --> <\/p>\n<p>Pour les commandes d'\u00e9chantillons : 1-3 jours. Pour les commandes en gros standard : 15-20 jours. Pour les commandes OEM enti\u00e8rement personnalis\u00e9es (premier tirage) : 30 \u00e0 45 jours apr\u00e8s confirmation de la maquette. Les commandes r\u00e9p\u00e9t\u00e9es sont g\u00e9n\u00e9ralement plus rapides (20-30 jours).<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-item\" data-category=\"shipping\"><!-- [et_pb_line_break_holder] --> <button class=\"faq-question\"><!-- [et_pb_line_break_holder] --> Quels sont les termes d'exp\u00e9dition (Incoterms) que vous acceptez ?<!-- [et_pb_line_break_holder] --> <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] --> <\/button><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] --> <\/p>\n<p>Nous prenons en charge les exp\u00e9ditions EXW, FOB, CIF et DDP (porte \u00e0 porte, droits acquitt\u00e9s). Nous travaillons avec des transitaires fiables pour exp\u00e9dier par voie maritime, a\u00e9rienne, ferroviaire ou express (DHL\/FedEx\/UPS) en fonction de votre calendrier et de votre budget.<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-item\" data-category=\"shipping\"><!-- [et_pb_line_break_holder] --> <button class=\"faq-question\"><!-- [et_pb_line_break_holder] --> Quelles sont vos conditions de paiement ?<!-- [et_pb_line_break_holder] --> <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] --> <\/button><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] --> <\/p>\n<p>Notre mode de paiement standard est T\/T (transfert bancaire) : 30% de d\u00e9p\u00f4t pour lancer la production et 70% de solde avant l'exp\u00e9dition. Pour les partenaires \u00e0 long terme ou les commandes de gros volumes, la L\/C (lettre de cr\u00e9dit) est \u00e9galement n\u00e9gociable.<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Category: Quality & Warranty --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-item\" data-category=\"warranty\"><!-- [et_pb_line_break_holder] --> <button class=\"faq-question\"><!-- [et_pb_line_break_holder] --> Quelle est votre politique de garantie ?<!-- [et_pb_line_break_holder] --> <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] --> <\/button><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] --> <\/p>\n<p>Nous offrons une garantie standard de 12 mois sur tous nos produits \u00e0 compter de la date d'exp\u00e9dition. Nous nous portons garants de la qualit\u00e9 de nos produits et visons des partenariats \u00e0 long terme.<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-item\" data-category=\"warranty\"><!-- [et_pb_line_break_holder] --> <button class=\"faq-question\"><!-- [et_pb_line_break_holder] --> Comment g\u00e9rez-vous les produits d\u00e9fectueux ?<!-- [et_pb_line_break_holder] --> <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] --> <\/button><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] --> <\/p>\n<p>Notre taux de d\u00e9fectuosit\u00e9 est extr\u00eamement faible (<0.5%) due to strict QC. However, if defects occur, we provide free spare parts or replacement units in your next shipment. For urgent cases, we will work with you to find an immediate solution.<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Still Need Help? --><!-- [et_pb_line_break_holder] --> <\/p>\n<section class=\"py-20 bg-gray-50 border-t border-gray-200\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"container mx-auto px-6 text-center\"><!-- [et_pb_line_break_holder] --> <\/p>\n<h2 class=\"text-3xl font-bold text-gray-900 mb-4\">Vous avez encore des questions ?<\/h2>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<p class=\"text-gray-600 mb-8 max-w-2xl mx-auto\">Can’t find the answer you’re looking for? Please chat to our friendly team.<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"flex justify-center gap-4\"><!-- [et_pb_line_break_holder] --> <a href=\"contact.html\" class=\"bg-yellow-600 text-white px-8 py-3 rounded hover:bg-yellow-700 transition font-bold\">Nous contacter<\/a><!-- [et_pb_line_break_holder] --> <a href=\"mailto:info@tohachisz.com\" class=\"bg-white border border-gray-300 text-gray-700 px-8 py-3 rounded hover:bg-gray-50 transition font-bold\">Soutien par courrier \u00e9lectronique<\/a><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Footer --><!-- [et_pb_line_break_holder] --> <\/p>\n<footer class=\"bg-gray-900 text-white py-12 border-t border-gray-800 mt-auto\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"container mx-auto px-6 text-center\"><!-- [et_pb_line_break_holder] --> <\/p>\n<h2 class=\"text-2xl font-bold mb-4 tracking-widest\">TOHACHI<\/h2>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<p class=\"text-gray-400 mb-8 text-sm\">D\u00e9passer les anciennes fronti\u00e8res, cr\u00e9er une nouvelle valeur.<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"text-xs text-gray-500\"><!-- [et_pb_line_break_holder] --> <\/p>\n<p>2025 Shenzhen Tohachi Industrial Co. 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Tous droits r\u00e9serv\u00e9s.<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/footer>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- FAQ Logic Script --><!-- [et_pb_line_break_holder] --> <script><!-- [et_pb_line_break_holder] --> \/\/ Accordion Functionality<!-- [et_pb_line_break_holder] --> const questions = document.querySelectorAll('.faq-question');<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> questions.forEach(question => {<!-- [et_pb_line_break_holder] --> question.addEventListener('click', () => {<!-- [et_pb_line_break_holder] --> const item = question.parentElement;<!-- [et_pb_line_break_holder] --> const isActive = item.classList.contains('active');<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> \/\/ Close all other items<!-- [et_pb_line_break_holder] --> document.querySelectorAll('.faq-item').forEach(i => {<!-- [et_pb_line_break_holder] --> i.classList.remove('active');<!-- [et_pb_line_break_holder] --> });<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> \/\/ Toggle current item<!-- [et_pb_line_break_holder] --> if (!isActive) {<!-- [et_pb_line_break_holder] --> item.classList.add('active');<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> });<!-- [et_pb_line_break_holder] --> });<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> \/\/ Category Filtering Logic<!-- [et_pb_line_break_holder] --> function filterFAQ(category, btnElement) {<!-- [et_pb_line_break_holder] --> \/\/ Update Button Styles<!-- [et_pb_line_break_holder] --> document.querySelectorAll('.category-btn').forEach(btn => {<!-- [et_pb_line_break_holder] --> btn.classList.remove('active');<!-- [et_pb_line_break_holder] --> btn.classList.add('text-gray-600'); \/\/ Reset to inactive text color<!-- [et_pb_line_break_holder] --> btn.classList.remove('text-white');<!-- [et_pb_line_break_holder] --> });<!-- [et_pb_line_break_holder] --> btnElement.classList.add('active');<!-- [et_pb_line_break_holder] --> btnElement.classList.remove('text-gray-600');<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> \/\/ Filter Items<!-- [et_pb_line_break_holder] --> const items = document.querySelectorAll('.faq-item');<!-- [et_pb_line_break_holder] --> items.forEach(item => {<!-- [et_pb_line_break_holder] --> if (category === 'all' || item.dataset.category === category) {<!-- [et_pb_line_break_holder] --> item.style.display = 'block';<!-- [et_pb_line_break_holder] --> \/\/ Slight animation for reappearing items<!-- [et_pb_line_break_holder] --> setTimeout(() => item.style.opacity = '1', 50);<!-- [et_pb_line_break_holder] --> } else {<!-- [et_pb_line_break_holder] --> item.style.display = 'none';<!-- [et_pb_line_break_holder] --> item.style.opacity = '0';<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> });<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> <\/script><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/body><!-- [et_pb_line_break_holder] --><\/html>[\/et_pb_fullwidth_code][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p>[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_fullwidth_code _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″] FAQ | Support Center – Tohachi info@tohachisz.com Support Center Frequently Asked Questions Find answers to common questions about our manufacturing, ordering, and shipping processes. All Questions General & Factory OEM \/ Customization Order & Shipping Quality & Warranty Are you a factory or a trading […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-52","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/tohachisz.com\/fr\/wp-json\/wp\/v2\/pages\/52","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tohachisz.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tohachisz.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tohachisz.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tohachisz.com\/fr\/wp-json\/wp\/v2\/comments?post=52"}],"version-history":[{"count":35,"href":"https:\/\/tohachisz.com\/fr\/wp-json\/wp\/v2\/pages\/52\/revisions"}],"predecessor-version":[{"id":2018,"href":"https:\/\/tohachisz.com\/fr\/wp-json\/wp\/v2\/pages\/52\/revisions\/2018"}],"wp:attachment":[{"href":"https:\/\/tohachisz.com\/fr\/wp-json\/wp\/v2\/media?parent=52"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}