{"id":52,"date":"2025-11-22T07:00:46","date_gmt":"2025-11-22T07:00:46","guid":{"rendered":"https:\/\/tohachisz.com\/?page_id=52"},"modified":"2026-04-23T02:36:34","modified_gmt":"2026-04-23T02:36:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/tohachisz.com\/fi\/faq\/","title":{"rendered":"FAQ\u00a0"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<!DOCTYPE html><!-- [et_pb_line_break_holder] --><html lang=\"en\"><!-- [et_pb_line_break_holder] --><head><!-- [et_pb_line_break_holder] -->    <meta charset=\"UTF-8\"><!-- [et_pb_line_break_holder] -->    <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\"><!-- [et_pb_line_break_holder] -->    <title>FAQ | Support Center &#8211; Tohachi<\/title><!-- [et_pb_line_break_holder] -->    <meta name=\"description\" content=\"Frequently Asked Questions about Tohachi's massager manufacturing services. Find answers regarding MOQ, shipping, customization, and warranty.\"><!-- [et_pb_line_break_holder] -->    <script src=\"https:\/\/cdn.tailwindcss.com\"><\/script><!-- [et_pb_line_break_holder] -->    <link href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.0.0\/css\/all.min.css\" rel=\"stylesheet\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<style><!-- [et_pb_line_break_holder] -->        @import url('https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@300;400;600;700&family=Playfair+Display:wght@700&display=swap');<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        :root {<!-- [et_pb_line_break_holder] -->            --primary: #D4AF37; \/* Gold *\/<!-- [et_pb_line_break_holder] -->            --dark: #111827;    \/* Deep Black *\/<!-- [et_pb_line_break_holder] -->            --light: #F9FAFB;<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        body {<!-- [et_pb_line_break_holder] -->            font-family: 'Inter', sans-serif;<!-- [et_pb_line_break_holder] -->            color: #333;<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        h1, h2, h3, h4 {<!-- [et_pb_line_break_holder] -->            font-family: 'Playfair Display', serif;<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        .faq-hero-bg {<!-- [et_pb_line_break_holder] -->            \/* Updated background: Light overlay for dark text readability *\/<!-- [et_pb_line_break_holder] -->            background: linear-gradient(rgba(255, 255, 255, 0.8), rgba(255, 255, 255, 0.8)), url('https:\/\/images.unsplash.com\/photo-1486312338219-ce68d2c6f44d?ixlib=rb-1.2.1&auto=format&fit=crop&w=1950&q=80');<!-- [et_pb_line_break_holder] -->            background-size: cover;<!-- [et_pb_line_break_holder] -->            background-position: center;<!-- [et_pb_line_break_holder] -->            background-attachment: fixed;<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        \/* Accordion Styles *\/<!-- [et_pb_line_break_holder] -->        .faq-item {<!-- [et_pb_line_break_holder] -->            border: 1px solid #e5e7eb;<!-- [et_pb_line_break_holder] -->            border-radius: 0.5rem;<!-- [et_pb_line_break_holder] -->            margin-bottom: 1rem;<!-- [et_pb_line_break_holder] -->            transition: all 0.3s ease;<!-- [et_pb_line_break_holder] -->            background-color: white;<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        .faq-item:hover {<!-- [et_pb_line_break_holder] -->            border-color: var(--primary);<!-- [et_pb_line_break_holder] -->            box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.1), 0 2px 4px -1px rgba(0, 0, 0, 0.06);<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        .faq-question {<!-- [et_pb_line_break_holder] -->            width: 100%;<!-- [et_pb_line_break_holder] -->            text-align: left;<!-- [et_pb_line_break_holder] -->            padding: 1.5rem;<!-- [et_pb_line_break_holder] -->            font-weight: 600;<!-- [et_pb_line_break_holder] -->            color: var(--dark);<!-- [et_pb_line_break_holder] -->            display: flex;<!-- [et_pb_line_break_holder] -->            justify-content: space-between;<!-- [et_pb_line_break_holder] -->            align-items: center;<!-- [et_pb_line_break_holder] -->            cursor: pointer;<!-- [et_pb_line_break_holder] -->            outline: none;<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        .faq-question:hover {<!-- [et_pb_line_break_holder] -->            color: #b39028;<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        .faq-answer {<!-- [et_pb_line_break_holder] -->            max-height: 0;<!-- [et_pb_line_break_holder] -->            overflow: hidden;<!-- [et_pb_line_break_holder] -->            transition: max-height 0.4s ease-out;<!-- [et_pb_line_break_holder] -->            background-color: #f9fafb;<!-- [et_pb_line_break_holder] -->            border-radius: 0 0 0.5rem 0.5rem;<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        .faq-answer p {<!-- [et_pb_line_break_holder] -->            padding: 1.5rem;<!-- [et_pb_line_break_holder] -->            color: #4b5563;<!-- [et_pb_line_break_holder] -->            line-height: 1.6;<!-- [et_pb_line_break_holder] -->            font-size: 0.95rem;<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        .icon-plus {<!-- [et_pb_line_break_holder] -->            transition: transform 0.3s ease;<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        .faq-item.active .icon-plus {<!-- [et_pb_line_break_holder] -->            transform: rotate(45deg);<!-- [et_pb_line_break_holder] -->            color: var(--primary);<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        .faq-item.active .faq-answer {<!-- [et_pb_line_break_holder] -->            max-height: 300px; \/* Arbitrary large height *\/<!-- [et_pb_line_break_holder] -->            border-top: 1px solid #e5e7eb;<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        .category-btn {<!-- [et_pb_line_break_holder] -->            transition: all 0.3s;<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] -->        <!-- [et_pb_line_break_holder] -->        .category-btn.active {<!-- [et_pb_line_break_holder] -->            background-color: var(--primary);<!-- [et_pb_line_break_holder] -->            color: white;<!-- [et_pb_line_break_holder] -->            border-color: var(--primary);<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] -->        <!-- [et_pb_line_break_holder] -->        .category-btn:hover:not(.active) {<!-- [et_pb_line_break_holder] -->            background-color: #f3f4f6;<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] -->    <\/style>\n<p><!-- [et_pb_line_break_holder] --><\/head><!-- [et_pb_line_break_holder] --><body class=\"bg-white text-gray-800 flex flex-col min-h-screen\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- Top Bar --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"bg-gray-900 text-gray-300 py-2 text-sm\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"container mx-auto px-6 flex justify-between items-center flex-wrap\"><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"flex space-x-4\"><!-- [et_pb_line_break_holder] -->                <a href=\"mailto:info@tohachisz.com\" class=\"hover:text-yellow-500 transition\"><i class=\"fas fa-envelope mr-2 text-yellow-500\"><\/i> info@tohachisz.com<\/a><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"flex space-x-4\"><!-- [et_pb_line_break_holder] -->                <span>Support Center<\/span><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- Hero Section --><!-- [et_pb_line_break_holder] -->    <\/p>\n<section class=\"faq-hero-bg h-80 flex items-center justify-center text-center px-6\"><!-- [et_pb_line_break_holder] -->        <!-- Changed text color to dark gray\/black --><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"max-w-4xl text-gray-900\"><!-- [et_pb_line_break_holder] -->            <\/p>\n<h1 class=\"text-5xl font-bold mb-4\">Usein kysytyt kysymykset<\/h1>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<p class=\"text-xl text-gray-700\">Find answers to common questions about our manufacturing, ordering, and shipping processes.<\/p>\n<p><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- Main FAQ Content --><!-- [et_pb_line_break_holder] -->    <\/p>\n<section class=\"py-20 bg-white\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"container mx-auto px-6 max-w-5xl\"><!-- [et_pb_line_break_holder] -->            <!-- [et_pb_line_break_holder] -->            <!-- Category Filters --><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"flex flex-wrap justify-center gap-4 mb-16\" id=\"category-filters\"><!-- [et_pb_line_break_holder] -->                <button class=\"category-btn active px-6 py-2 rounded-full border border-gray-200 font-semibold text-sm\" onclick=\"filterFAQ('all', this)\">All Questions<\/button><!-- [et_pb_line_break_holder] -->                <button class=\"category-btn px-6 py-2 rounded-full border border-gray-200 font-semibold text-sm text-gray-600\" onclick=\"filterFAQ('general', this)\">General &#038; Factory<\/button><!-- [et_pb_line_break_holder] -->                <button class=\"category-btn px-6 py-2 rounded-full border border-gray-200 font-semibold text-sm text-gray-600\" onclick=\"filterFAQ('oem', this)\">OEM \/ Customization<\/button><!-- [et_pb_line_break_holder] -->                <button class=\"category-btn px-6 py-2 rounded-full border border-gray-200 font-semibold text-sm text-gray-600\" onclick=\"filterFAQ('shipping', this)\">Order &#038; Shipping<\/button><!-- [et_pb_line_break_holder] -->                <button class=\"category-btn px-6 py-2 rounded-full border border-gray-200 font-semibold text-sm text-gray-600\" onclick=\"filterFAQ('warranty', this)\">Quality &#038; Warranty<\/button><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            <!-- FAQ Items --><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"faq-list\"><!-- [et_pb_line_break_holder] -->                <!-- [et_pb_line_break_holder] -->                <!-- Category: General & Factory --><!-- [et_pb_line_break_holder] -->                <\/p>\n<div class=\"faq-item\" data-category=\"general\"><!-- [et_pb_line_break_holder] -->                    <button class=\"faq-question\"><!-- [et_pb_line_break_holder] -->                        Are you a factory or a trading company?<!-- [et_pb_line_break_holder] -->                        <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] -->                    <\/button><!-- [et_pb_line_break_holder] -->                    <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] -->                        <\/p>\n<p>We are a source manufacturer established in 2013. Our 10,000m\u00b2 factory is located in Shenzhen, China, with over 400 employees and a dedicated R&#038;D team. We welcome clients to visit our facility or schedule a video tour.<\/p>\n<p><!-- [et_pb_line_break_holder] -->                    <\/div>\n<p><!-- [et_pb_line_break_holder] -->                <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->                <\/p>\n<div class=\"faq-item\" data-category=\"general\"><!-- [et_pb_line_break_holder] -->                    <button class=\"faq-question\"><!-- [et_pb_line_break_holder] -->                        What certifications do your products have?<!-- [et_pb_line_break_holder] -->                        <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] -->                    <\/button><!-- [et_pb_line_break_holder] -->                    <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] -->                        <\/p>\n<p>Tuotteemme ovat t\u00e4ysin sertifioituja maailmanmarkkinoille. Meill\u00e4 on ISO9001- ja BSCI-tehtaan sertifikaatit. Tuotteemme ovat CE-, RoHS-, FCC-, KC- (Korea), PSE- (Japani) ja UKCA-standardien mukaisia. Voimme my\u00f6s tarjota l\u00e4\u00e4kinn\u00e4llisten laitteiden sertifiointeja tietyille malleille.<\/p>\n<p><!-- [et_pb_line_break_holder] -->                    <\/div>\n<p><!-- [et_pb_line_break_holder] -->                <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->                <!-- Category: OEM \/ Customization --><!-- [et_pb_line_break_holder] -->                <\/p>\n<div class=\"faq-item\" data-category=\"oem\"><!-- [et_pb_line_break_holder] -->                    <button class=\"faq-question\"><!-- [et_pb_line_break_holder] -->                        Do you offer Private Label (OEM) services?<!-- [et_pb_line_break_holder] -->                        <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] -->                    <\/button><!-- [et_pb_line_break_holder] -->                    <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] -->                        <\/p>\n<p>Kyll\u00e4, OEM on ydinliiketoimintamme. Voimme r\u00e4\u00e4t\u00e4l\u00f6id\u00e4 tuotteen logollasi (silkkipaino tai muotti), muokata pakkauksen v\u00e4rej\u00e4 ja muotoilua ja jopa muokata tuotteen toimintoja tai ohjelmistoja vaatimustesi mukaan.<\/p>\n<p><!-- [et_pb_line_break_holder] -->                    <\/div>\n<p><!-- [et_pb_line_break_holder] -->                <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->                <\/p>\n<div class=\"faq-item\" data-category=\"oem\"><!-- [et_pb_line_break_holder] -->                    <button class=\"faq-question\"><!-- [et_pb_line_break_holder] -->                        What is the Minimum Order Quantity (MOQ)?<!-- [et_pb_line_break_holder] -->                        <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] -->                    <\/button><!-- [et_pb_line_break_holder] -->                    <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] -->                        <\/p>\n<p>Neutraalipakkauksisten vakiotuotteiden MOQ on vain 50-100 kappaletta. Private Label -tuotteiden (mukautettu logo\/pakkaus) MOQ on yleens\u00e4 500-1000 kappaletta mallin monimutkaisuudesta riippuen.<\/p>\n<p><!-- [et_pb_line_break_holder] -->                    <\/div>\n<p><!-- [et_pb_line_break_holder] -->                <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->                <\/p>\n<div class=\"faq-item\" data-category=\"oem\"><!-- [et_pb_line_break_holder] -->                    <button class=\"faq-question\"><!-- [et_pb_line_break_holder] -->                        Can I get a sample before placing a bulk order?<!-- [et_pb_line_break_holder] -->                        <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] -->                    <\/button><!-- [et_pb_line_break_holder] -->                    <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] -->                        <\/p>\n<p>Ehdottomasti. Kannustamme sinua testaamaan laatuamme. N\u00e4ytetilaukset toimitetaan 1-3 p\u00e4iv\u00e4n kuluessa. N\u00e4ytteen hinta palautetaan, kun teet seuraavan irtotilauksen.<\/p>\n<p><!-- [et_pb_line_break_holder] -->                    <\/div>\n<p><!-- [et_pb_line_break_holder] -->                <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->                <!-- Category: Order & Shipping --><!-- [et_pb_line_break_holder] -->                <\/p>\n<div class=\"faq-item\" data-category=\"shipping\"><!-- [et_pb_line_break_holder] -->                    <button class=\"faq-question\"><!-- [et_pb_line_break_holder] -->                        What is the lead time for production?<!-- [et_pb_line_break_holder] -->                        <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] -->                    <\/button><!-- [et_pb_line_break_holder] -->                    <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] -->                        <\/p>\n<p>N\u00e4ytetilauksia varten: 1-3 p\u00e4iv\u00e4\u00e4. Normaalit irtotilaukset: 15-20 p\u00e4iv\u00e4\u00e4. T\u00e4ysin r\u00e4\u00e4t\u00e4l\u00f6ityj\u00e4 OEM-tilauksia varten (ensimm\u00e4inen er\u00e4): 30-45 p\u00e4iv\u00e4n kuluessa ty\u00f6n vahvistamisesta. Uusintatilaukset ovat yleens\u00e4 nopeampia (20-30 p\u00e4iv\u00e4\u00e4).<\/p>\n<p><!-- [et_pb_line_break_holder] -->                    <\/div>\n<p><!-- [et_pb_line_break_holder] -->                <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->                <\/p>\n<div class=\"faq-item\" data-category=\"shipping\"><!-- [et_pb_line_break_holder] -->                    <button class=\"faq-question\"><!-- [et_pb_line_break_holder] -->                        What shipping terms (Incoterms) do you support?<!-- [et_pb_line_break_holder] -->                        <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] -->                    <\/button><!-- [et_pb_line_break_holder] -->                    <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] -->                        <\/p>\n<p>Tuemme EXW-, FOB-, CIF- ja DDP-toimituksia (ovelta ovelle ja tulli maksetaan). Ty\u00f6skentelemme luotettavien huolitsijoiden kanssa, jotta voimme l\u00e4hett\u00e4\u00e4 meritse, ilmateitse, rautateitse tai pikakuljetuksena (DHL\/FedEx\/UPS) aikataulusi ja budjettisi mukaan.<\/p>\n<p><!-- [et_pb_line_break_holder] -->                    <\/div>\n<p><!-- [et_pb_line_break_holder] -->                <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->                <\/p>\n<div class=\"faq-item\" data-category=\"shipping\"><!-- [et_pb_line_break_holder] -->                    <button class=\"faq-question\"><!-- [et_pb_line_break_holder] -->                        What are your payment terms?<!-- [et_pb_line_break_holder] -->                        <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] -->                    <\/button><!-- [et_pb_line_break_holder] -->                    <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] -->                        <\/p>\n<p>Vakiomaksuehtomme on T\/T (pankkisiirto): 30% talletus tuotannon aloittamiseksi ja 70% saldo ennen l\u00e4hetyst\u00e4. Pitk\u00e4aikaisille kumppaneille tai suurille tilauksille L \/ C (remburssi) on my\u00f6s neuvoteltavissa.<\/p>\n<p><!-- [et_pb_line_break_holder] -->                    <\/div>\n<p><!-- [et_pb_line_break_holder] -->                <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->                <!-- Category: Quality & Warranty --><!-- [et_pb_line_break_holder] -->                <\/p>\n<div class=\"faq-item\" data-category=\"warranty\"><!-- [et_pb_line_break_holder] -->                    <button class=\"faq-question\"><!-- [et_pb_line_break_holder] -->                        What is your warranty policy?<!-- [et_pb_line_break_holder] -->                        <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] -->                    <\/button><!-- [et_pb_line_break_holder] -->                    <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] -->                        <\/p>\n<p>Tarjoamme kaikille tuotteillemme 12 kuukauden vakiotakuun toimitusp\u00e4iv\u00e4st\u00e4 alkaen. Seisomme laatumme takana ja pyrimme pitk\u00e4aikaisiin kumppanuuksiin.<\/p>\n<p><!-- [et_pb_line_break_holder] -->                    <\/div>\n<p><!-- [et_pb_line_break_holder] -->                <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->                <\/p>\n<div class=\"faq-item\" data-category=\"warranty\"><!-- [et_pb_line_break_holder] -->                    <button class=\"faq-question\"><!-- [et_pb_line_break_holder] -->                        How do you handle defective products?<!-- [et_pb_line_break_holder] -->                        <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] -->                    <\/button><!-- [et_pb_line_break_holder] -->                    <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] -->                        <\/p>\n<p>Our defect rate is extremely low (<0.5%) due to strict QC. However, if defects occur, we provide free spare parts or replacement units in your next shipment. For urgent cases, we will work with you to find an immediate solution.<\/p>\n<p><!-- [et_pb_line_break_holder] -->                    <\/div>\n<p><!-- [et_pb_line_break_holder] -->                <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- Still Need Help? --><!-- [et_pb_line_break_holder] -->    <\/p>\n<section class=\"py-20 bg-gray-50 border-t border-gray-200\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"container mx-auto px-6 text-center\"><!-- [et_pb_line_break_holder] -->            <\/p>\n<h2 class=\"text-3xl font-bold text-gray-900 mb-4\">Still have questions?<\/h2>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<p class=\"text-gray-600 mb-8 max-w-2xl mx-auto\">Can&#8217;t find the answer you&#8217;re looking for? Please chat to our friendly team.<\/p>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"flex justify-center gap-4\"><!-- [et_pb_line_break_holder] -->                <a href=\"contact.html\" class=\"bg-yellow-600 text-white px-8 py-3 rounded hover:bg-yellow-700 transition font-bold\">Ota yhteytt\u00e4<\/a><!-- [et_pb_line_break_holder] -->                <a href=\"mailto:info@tohachisz.com\" class=\"bg-white border border-gray-300 text-gray-700 px-8 py-3 rounded hover:bg-gray-50 transition font-bold\">Email Support<\/a><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- Footer --><!-- [et_pb_line_break_holder] -->    <\/p>\n<footer class=\"bg-gray-900 text-white py-12 border-t border-gray-800 mt-auto\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"container mx-auto px-6 text-center\"><!-- [et_pb_line_break_holder] -->            <\/p>\n<h2 class=\"text-2xl font-bold mb-4 tracking-widest\">TOHACHI<\/h2>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<p class=\"text-gray-400 mb-8 text-sm\">Vanhojen rajojen ylitt\u00e4minen, uuden arvon luominen.<\/p>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"text-xs text-gray-500\"><!-- [et_pb_line_break_holder] -->                <\/p>\n<p>\u00a9 2025 Shenzhen Tohachi Industrial Co., Ltd. Shenzhen Tohachi Industrial Co., Ltd. Kaikki oikeudet pid\u00e4tet\u00e4\u00e4n.<\/p>\n<p><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/footer>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- FAQ Logic Script --><!-- [et_pb_line_break_holder] -->    <script><!-- [et_pb_line_break_holder] -->        \/\/ Accordion Functionality<!-- [et_pb_line_break_holder] -->        const questions = document.querySelectorAll('.faq-question');<!-- [et_pb_line_break_holder] -->        <!-- [et_pb_line_break_holder] -->        questions.forEach(question => {<!-- [et_pb_line_break_holder] -->            question.addEventListener('click', () => {<!-- [et_pb_line_break_holder] -->                const item = question.parentElement;<!-- [et_pb_line_break_holder] -->                const isActive = item.classList.contains('active');<!-- [et_pb_line_break_holder] -->                <!-- [et_pb_line_break_holder] -->                \/\/ Close all other items<!-- [et_pb_line_break_holder] -->                document.querySelectorAll('.faq-item').forEach(i => {<!-- [et_pb_line_break_holder] -->                    i.classList.remove('active');<!-- [et_pb_line_break_holder] -->                });<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->                \/\/ Toggle current item<!-- [et_pb_line_break_holder] -->                if (!isActive) {<!-- [et_pb_line_break_holder] -->                    item.classList.add('active');<!-- [et_pb_line_break_holder] -->                }<!-- [et_pb_line_break_holder] -->            });<!-- [et_pb_line_break_holder] -->        });<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        \/\/ Category Filtering Logic<!-- [et_pb_line_break_holder] -->        function filterFAQ(category, btnElement) {<!-- [et_pb_line_break_holder] -->            \/\/ Update Button Styles<!-- [et_pb_line_break_holder] -->            document.querySelectorAll('.category-btn').forEach(btn => {<!-- [et_pb_line_break_holder] -->                btn.classList.remove('active');<!-- [et_pb_line_break_holder] -->                btn.classList.add('text-gray-600'); \/\/ Reset to inactive text color<!-- [et_pb_line_break_holder] -->                btn.classList.remove('text-white');<!-- [et_pb_line_break_holder] -->            });<!-- [et_pb_line_break_holder] -->            btnElement.classList.add('active');<!-- [et_pb_line_break_holder] -->            btnElement.classList.remove('text-gray-600');<!-- [et_pb_line_break_holder] -->            <!-- [et_pb_line_break_holder] -->            \/\/ Filter Items<!-- [et_pb_line_break_holder] -->            const items = document.querySelectorAll('.faq-item');<!-- [et_pb_line_break_holder] -->            items.forEach(item => {<!-- [et_pb_line_break_holder] -->                if (category === 'all' || item.dataset.category === category) {<!-- [et_pb_line_break_holder] -->                    item.style.display = 'block';<!-- [et_pb_line_break_holder] -->                    \/\/ Slight animation for reappearing items<!-- [et_pb_line_break_holder] -->                    setTimeout(() => item.style.opacity = '1', 50);<!-- [et_pb_line_break_holder] -->                } else {<!-- [et_pb_line_break_holder] -->                    item.style.display = 'none';<!-- [et_pb_line_break_holder] -->                    item.style.opacity = '0';<!-- [et_pb_line_break_holder] -->                }<!-- [et_pb_line_break_holder] -->            });<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] -->    <\/script><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/body><!-- [et_pb_line_break_holder] --><\/html>[\/et_pb_fullwidth_code][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;] FAQ | Support Center &#8211; Tohachi info@tohachisz.com Support Center Frequently Asked Questions Find answers to common questions about our manufacturing, ordering, and shipping processes. All Questions General &#038; Factory OEM \/ Customization Order &#038; Shipping Quality &#038; Warranty Are you a factory or a trading [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-52","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/tohachisz.com\/fi\/wp-json\/wp\/v2\/pages\/52","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tohachisz.com\/fi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tohachisz.com\/fi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tohachisz.com\/fi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tohachisz.com\/fi\/wp-json\/wp\/v2\/comments?post=52"}],"version-history":[{"count":35,"href":"https:\/\/tohachisz.com\/fi\/wp-json\/wp\/v2\/pages\/52\/revisions"}],"predecessor-version":[{"id":2018,"href":"https:\/\/tohachisz.com\/fi\/wp-json\/wp\/v2\/pages\/52\/revisions\/2018"}],"wp:attachment":[{"href":"https:\/\/tohachisz.com\/fi\/wp-json\/wp\/v2\/media?parent=52"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}