{"id":52,"date":"2025-11-22T07:00:46","date_gmt":"2025-11-22T07:00:46","guid":{"rendered":"https:\/\/tohachisz.com\/?page_id=52"},"modified":"2026-04-23T02:36:34","modified_gmt":"2026-04-23T02:36:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/tohachisz.com\/ar\/faq\/","title":{"rendered":"\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629\u00a0"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_fullwidth_code _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″] FAQ | Support Center – Tohachi<\/title><!-- [et_pb_line_break_holder] --> <meta name=\"description\" content=\"\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0645\u062a\u062f\u0627\u0648\u0644\u0629 \u062d\u0648\u0644 \u062e\u062f\u0645\u0627\u062a \u062a\u0635\u0646\u064a\u0639 \u0623\u062c\u0647\u0632\u0629 \u0627\u0644\u062a\u062f\u0644\u064a\u0643 \u0645\u0646 Tohachi. \u0627\u0639\u062b\u0631 \u0639\u0644\u0649 \u0625\u062c\u0627\u0628\u0627\u062a \u0628\u0634\u0623\u0646 \u0645\u0648\u0643 \u0648\u0627\u0644\u0634\u062d\u0646 \u0648\u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0648\u0627\u0644\u0636\u0645\u0627\u0646.\"><!-- [et_pb_line_break_holder] --> <script src=\"https:\/\/cdn.tailwindcss.com\"><\/script><!-- [et_pb_line_break_holder] --> <link href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.0.0\/css\/all.min.css\" rel=\"stylesheet\"><!-- [et_pb_line_break_holder] --> <\/p>\n<style><!-- [et_pb_line_break_holder] --> @import url('https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@300;400;600;700&family=Playfair+Display:wght@700&display=swap');<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> :root {<!-- [et_pb_line_break_holder] --> --primary: #D4AF37; \/* Gold *\/<!-- [et_pb_line_break_holder] --> --dark: #111827; \/* Deep Black *\/<!-- [et_pb_line_break_holder] --> --light: #F9FAFB;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> body {<!-- [et_pb_line_break_holder] --> font-family: 'Inter', sans-serif;<!-- [et_pb_line_break_holder] --> color: #333;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> h1, h2, h3, h4 {<!-- [et_pb_line_break_holder] --> font-family: 'Playfair Display', serif;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .faq-hero-bg {<!-- [et_pb_line_break_holder] --> \/* Updated background: Light overlay for dark text readability *\/<!-- [et_pb_line_break_holder] --> background: linear-gradient(rgba(255, 255, 255, 0.8), rgba(255, 255, 255, 0.8)), url('https:\/\/images.unsplash.com\/photo-1486312338219-ce68d2c6f44d?ixlib=rb-1.2.1&auto=format&fit=crop&w=1950&q=80');<!-- [et_pb_line_break_holder] --> background-size: cover;<!-- [et_pb_line_break_holder] --> background-position: center;<!-- [et_pb_line_break_holder] --> background-attachment: fixed;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> \/* Accordion Styles *\/<!-- [et_pb_line_break_holder] --> .faq-item {<!-- [et_pb_line_break_holder] --> border: 1px solid #e5e7eb;<!-- [et_pb_line_break_holder] --> border-radius: 0.5rem;<!-- [et_pb_line_break_holder] --> margin-bottom: 1rem;<!-- [et_pb_line_break_holder] --> transition: all 0.3s ease;<!-- [et_pb_line_break_holder] --> background-color: white;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .faq-item:hover {<!-- [et_pb_line_break_holder] --> border-color: var(--primary);<!-- [et_pb_line_break_holder] --> box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.1), 0 2px 4px -1px rgba(0, 0, 0, 0.06);<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .faq-question {<!-- [et_pb_line_break_holder] --> width: 100%;<!-- [et_pb_line_break_holder] --> text-align: left;<!-- [et_pb_line_break_holder] --> padding: 1.5rem;<!-- [et_pb_line_break_holder] --> font-weight: 600;<!-- [et_pb_line_break_holder] --> color: var(--dark);<!-- [et_pb_line_break_holder] --> display: flex;<!-- [et_pb_line_break_holder] --> justify-content: space-between;<!-- [et_pb_line_break_holder] --> align-items: center;<!-- [et_pb_line_break_holder] --> cursor: pointer;<!-- [et_pb_line_break_holder] --> outline: none;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .faq-question:hover {<!-- [et_pb_line_break_holder] --> color: #b39028;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .faq-answer {<!-- [et_pb_line_break_holder] --> max-height: 0;<!-- [et_pb_line_break_holder] --> overflow: hidden;<!-- [et_pb_line_break_holder] --> transition: max-height 0.4s ease-out;<!-- [et_pb_line_break_holder] --> background-color: #f9fafb;<!-- [et_pb_line_break_holder] --> border-radius: 0 0 0.5rem 0.5rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .faq-answer p {<!-- [et_pb_line_break_holder] --> padding: 1.5rem;<!-- [et_pb_line_break_holder] --> color: #4b5563;<!-- [et_pb_line_break_holder] --> line-height: 1.6;<!-- [et_pb_line_break_holder] --> font-size: 0.95rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .icon-plus {<!-- [et_pb_line_break_holder] --> transition: transform 0.3s ease;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .faq-item.active .icon-plus {<!-- [et_pb_line_break_holder] --> transform: rotate(45deg);<!-- [et_pb_line_break_holder] --> color: var(--primary);<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .faq-item.active .faq-answer {<!-- [et_pb_line_break_holder] --> max-height: 300px; \/* Arbitrary large height *\/<!-- [et_pb_line_break_holder] --> border-top: 1px solid #e5e7eb;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .category-btn {<!-- [et_pb_line_break_holder] --> transition: all 0.3s;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> .category-btn.active {<!-- [et_pb_line_break_holder] --> background-color: var(--primary);<!-- [et_pb_line_break_holder] --> color: white;<!-- [et_pb_line_break_holder] --> border-color: var(--primary);<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> .category-btn:hover:not(.active) {<!-- [et_pb_line_break_holder] --> background-color: #f3f4f6;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> <\/style>\n<p><!-- [et_pb_line_break_holder] --><\/head><!-- [et_pb_line_break_holder] --><body class=\"bg-white text-gray-800 flex flex-col min-h-screen\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Top Bar --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"bg-gray-900 text-gray-300 py-2 text-sm\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"container mx-auto px-6 flex justify-between items-center flex-wrap\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"flex space-x-4\"><!-- [et_pb_line_break_holder] --> <a href=\"mailto:info@tohachisz.com\" class=\"hover:text-yellow-500 transition\"><i class=\"fas fa-envelope mr-2 text-yellow-500\"><\/i> info@tohachisz.com<\/a><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"flex space-x-4\"><!-- [et_pb_line_break_holder] --> <span>\u0645\u0631\u0643\u0632 \u0627\u0644\u062f\u0639\u0645<\/span><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Hero Section --><!-- [et_pb_line_break_holder] --> <\/p>\n<section class=\"faq-hero-bg h-80 flex items-center justify-center text-center px-6\"><!-- [et_pb_line_break_holder] --> <!-- Changed text color to dark gray\/black --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"max-w-4xl text-gray-900\"><!-- [et_pb_line_break_holder] --> <\/p>\n<h1 class=\"text-5xl font-bold mb-4\">\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0645\u062a\u062f\u0627\u0648\u0644\u0629<\/h1>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<p class=\"text-xl text-gray-700\">\u0627\u0639\u062b\u0631 \u0639\u0644\u0649 \u0625\u062c\u0627\u0628\u0627\u062a \u0644\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u062d\u0648\u0644 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u0635\u0646\u064a\u0639 \u0648\u0627\u0644\u0637\u0644\u0628 \u0648\u0627\u0644\u0634\u062d\u0646 \u0644\u062f\u064a\u0646\u0627.<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Main FAQ Content --><!-- [et_pb_line_break_holder] --> <\/p>\n<section class=\"py-20 bg-white\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"container mx-auto px-6 max-w-5xl\"><!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> <!-- Category Filters --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"flex flex-wrap justify-center gap-4 mb-16\" id=\"category-filters\"><!-- [et_pb_line_break_holder] --> <button class=\"category-btn active px-6 py-2 rounded-full border border-gray-200 font-semibold text-sm\" onclick=\"filterFAQ('all', this)\">\u062c\u0645\u064a\u0639 \u0627\u0644\u0623\u0633\u0626\u0644\u0629<\/button><!-- [et_pb_line_break_holder] --> <button class=\"category-btn px-6 py-2 rounded-full border border-gray-200 font-semibold text-sm text-gray-600\" onclick=\"filterFAQ('general', this)\">General & Factory<\/button><!-- [et_pb_line_break_holder] --> <button class=\"category-btn px-6 py-2 rounded-full border border-gray-200 font-semibold text-sm text-gray-600\" onclick=\"filterFAQ('oem', this)\">\u062a\u0635\u0646\u064a\u0639 \u0627\u0644\u0645\u0639\u062f\u0627\u062a \u0627\u0644\u0623\u0635\u0644\u064a\u0629\/\u0627\u0644\u062a\u0635\u0646\u064a\u0639 \u062d\u0633\u0628 \u0627\u0644\u0637\u0644\u0628<\/button><!-- [et_pb_line_break_holder] --> <button class=\"category-btn px-6 py-2 rounded-full border border-gray-200 font-semibold text-sm text-gray-600\" onclick=\"filterFAQ('shipping', this)\">Order & Shipping<\/button><!-- [et_pb_line_break_holder] --> <button class=\"category-btn px-6 py-2 rounded-full border border-gray-200 font-semibold text-sm text-gray-600\" onclick=\"filterFAQ('warranty', this)\">Quality & Warranty<\/button><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- FAQ Items --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-list\"><!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> <!-- Category: General & Factory --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-item\" data-category=\"general\"><!-- [et_pb_line_break_holder] --> <button class=\"faq-question\"><!-- [et_pb_line_break_holder] --> \u0647\u0644 \u0623\u0646\u062a \u0645\u0635\u0646\u0639 \u0623\u0645 \u0634\u0631\u0643\u0629 \u062a\u062c\u0627\u0631\u064a\u0629\u061f<!-- [et_pb_line_break_holder] --> <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] --> <\/button><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] --> <\/p>\n<p>We are a source manufacturer established in 2013. Our 10,000m\u00b2 factory is located in Shenzhen, China, with over 400 employees and a dedicated R&D team. We welcome clients to visit our facility or schedule a video tour.<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-item\" data-category=\"general\"><!-- [et_pb_line_break_holder] --> <button class=\"faq-question\"><!-- [et_pb_line_break_holder] --> \u0645\u0627 \u0647\u064a \u0627\u0644\u0634\u0647\u0627\u062f\u0627\u062a \u0627\u0644\u062d\u0627\u0635\u0644\u0629 \u0639\u0644\u064a\u0647\u0627 \u0645\u0646\u062a\u062c\u0627\u062a\u0643\u061f<!-- [et_pb_line_break_holder] --> <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] --> <\/button><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] --> <\/p>\n<p>\u0645\u0646\u062a\u062c\u0627\u062a\u0646\u0627 \u0645\u0639\u062a\u0645\u062f\u0629 \u0628\u0627\u0644\u0643\u0627\u0645\u0644 \u0644\u0644\u0623\u0633\u0648\u0627\u0642 \u0627\u0644\u0639\u0627\u0644\u0645\u064a\u0629. \u0646\u062d\u0646 \u062d\u0627\u0635\u0644\u0648\u0646 \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u062a\u064a ISO9001 \u0648 BSCI \u0644\u0644\u0645\u0635\u0646\u0639. \u062a\u062a\u0648\u0627\u0641\u0642 \u0645\u0646\u062a\u062c\u0627\u062a\u0646\u0627 \u0645\u0639 \u0645\u0639\u0627\u064a\u064a\u0631 CE \u0648 RoHS \u0648 FCC \u0648 KC (\u0643\u0648\u0631\u064a\u0627) \u0648 PSE (\u0627\u0644\u064a\u0627\u0628\u0627\u0646) \u0648 UKCA. \u064a\u0645\u0643\u0646\u0646\u0627 \u0623\u064a\u0636\u064b\u0627 \u062a\u0648\u0641\u064a\u0631 \u0634\u0647\u0627\u062f\u0627\u062a \u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u0627\u0644\u0637\u0628\u064a\u0629 \u0644\u0637\u0631\u0627\u0632\u0627\u062a \u0645\u062d\u062f\u062f\u0629.<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Category: OEM \/ Customization --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-item\" data-category=\"oem\"><!-- [et_pb_line_break_holder] --> <button class=\"faq-question\"><!-- [et_pb_line_break_holder] --> \u0647\u0644 \u062a\u0642\u062f\u0645\u0648\u0646 \u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062e\u0627\u0635\u0629 (OEM)\u061f<!-- [et_pb_line_break_holder] --> <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] --> <\/button><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] --> <\/p>\n<p>\u0646\u0639\u0645\u060c \u062a\u0635\u0646\u064a\u0639 \u0627\u0644\u0645\u0639\u062f\u0627\u062a \u0627\u0644\u0623\u0635\u0644\u064a\u0629 \u0647\u0648 \u0639\u0645\u0644\u0646\u0627 \u0627\u0644\u0623\u0633\u0627\u0633\u064a. \u064a\u0645\u0643\u0646\u0646\u0627 \u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u0645\u0646\u062a\u062c \u0628\u0634\u0639\u0627\u0631\u0643 (\u0634\u0627\u0634\u0629 \u062d\u0631\u064a\u0631\u064a\u0629 \u0623\u0648 \u0642\u0627\u0644\u0628)\u060c \u0648\u062a\u062e\u0635\u064a\u0635 \u0623\u0644\u0648\u0627\u0646 \u0648\u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0639\u0628\u0648\u0629\u060c \u0648\u062d\u062a\u0649 \u062a\u0639\u062f\u064a\u0644 \u0648\u0638\u0627\u0626\u0641 \u0627\u0644\u0645\u0646\u062a\u062c \u0623\u0648 \u0627\u0644\u0628\u0631\u0627\u0645\u062c \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0645\u062a\u0637\u0644\u0628\u0627\u062a\u0643.<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-item\" data-category=\"oem\"><!-- [et_pb_line_break_holder] --> <button class=\"faq-question\"><!-- [et_pb_line_break_holder] --> \u0645\u0627 \u0647\u0648 \u0627\u0644\u062d\u062f \u0627\u0644\u0623\u062f\u0646\u0649 \u0644\u0643\u0645\u064a\u0629 \u0627\u0644\u0637\u0644\u0628 (MOQ)\u061f<!-- [et_pb_line_break_holder] --> <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] --> <\/button><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] --> <\/p>\n<p>\u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u0642\u064a\u0627\u0633\u064a\u0629 \u0630\u0627\u062a \u0627\u0644\u062a\u063a\u0644\u064a\u0641 \u0627\u0644\u0645\u062d\u0627\u064a\u062f\u060c \u064a\u0635\u0644 \u0645\u0648\u0643 \u0625\u0644\u0649 50-100 \u0648\u062d\u062f\u0629. \u0623\u0645\u0627 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062e\u0627\u0635\u0629 (\u0634\u0639\u0627\u0631\/\u062a\u063a\u0644\u064a\u0641 \u0645\u062e\u0635\u0635)\u060c \u064a\u0628\u062f\u0623 \u0645\u0648\u0643 \u0639\u0627\u062f\u0629\u064b \u0645\u0646 500-1000 \u0648\u062d\u062f\u0629 \u062d\u0633\u0628 \u062a\u0639\u0642\u064a\u062f \u0627\u0644\u0637\u0631\u0627\u0632.<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-item\" data-category=\"oem\"><!-- [et_pb_line_break_holder] --> <button class=\"faq-question\"><!-- [et_pb_line_break_holder] --> \u0647\u0644 \u064a\u0645\u0643\u0646\u0646\u064a \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0639\u064a\u0646\u0629 \u0642\u0628\u0644 \u062a\u0642\u062f\u064a\u0645 \u0637\u0644\u0628 \u0628\u0627\u0644\u062c\u0645\u0644\u0629\u061f<!-- [et_pb_line_break_holder] --> <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] --> <\/button><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] --> <\/p>\n<p>\u0628\u0643\u0644 \u062a\u0623\u0643\u064a\u062f. \u0646\u062d\u0646 \u0646\u0634\u062c\u0639\u0643 \u0639\u0644\u0649 \u0627\u062e\u062a\u0628\u0627\u0631 \u062c\u0648\u062f\u062a\u0646\u0627. \u064a\u062a\u0645 \u0634\u062d\u0646 \u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0639\u064a\u0646\u0627\u062a \u0641\u064a \u063a\u0636\u0648\u0646 1-3 \u0623\u064a\u0627\u0645. \u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u0639\u064a\u0646\u0629 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0639\u0646\u062f \u062a\u0642\u062f\u064a\u0645 \u0637\u0644\u0628 \u0634\u0631\u0627\u0621 \u0628\u0627\u0644\u062c\u0645\u0644\u0629 \u0644\u0627\u062d\u0642\u064b\u0627.<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Category: Order & Shipping --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-item\" data-category=\"shipping\"><!-- [et_pb_line_break_holder] --> <button class=\"faq-question\"><!-- [et_pb_line_break_holder] --> \u0645\u0627 \u0647\u064a \u0645\u0647\u0644\u0629 \u0627\u0644\u0625\u0646\u062a\u0627\u062c\u061f<!-- [et_pb_line_break_holder] --> <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] --> <\/button><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] --> <\/p>\n<p>\u0644\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0639\u064a\u0646\u0627\u062a: 1-3 \u0623\u064a\u0627\u0645. \u0644\u0644\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0642\u064a\u0627\u0633\u064a\u0629 \u0628\u0627\u0644\u062c\u0645\u0644\u0629: 15-20 \u064a\u0648\u0645\u064b\u0627. \u0644\u0637\u0644\u0628\u0627\u062a \u062a\u0635\u0646\u064a\u0639 \u0627\u0644\u0645\u0639\u062f\u0627\u062a \u0627\u0644\u0623\u0635\u0644\u064a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0628\u0627\u0644\u0643\u0627\u0645\u0644 (\u0627\u0644\u062a\u0634\u063a\u064a\u0644 \u0627\u0644\u0623\u0648\u0644): 30-45 \u064a\u0648\u0645\u064b\u0627 \u0628\u0639\u062f \u062a\u0623\u0643\u064a\u062f \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0641\u0646\u064a. \u0639\u0627\u062f\u0629\u064b \u0645\u0627 \u062a\u0643\u0648\u0646 \u0627\u0644\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629 \u0623\u0633\u0631\u0639 (20-30 \u064a\u0648\u0645\u064b\u0627).<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-item\" data-category=\"shipping\"><!-- [et_pb_line_break_holder] --> <button class=\"faq-question\"><!-- [et_pb_line_break_holder] --> \u0645\u0627 \u0647\u064a \u0634\u0631\u0648\u0637 \u0627\u0644\u0634\u062d\u0646 (Incoterms) \u0627\u0644\u062a\u064a \u062a\u062f\u0639\u0645\u0648\u0646\u0647\u0627\u061f<!-- [et_pb_line_break_holder] --> <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] --> <\/button><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] --> <\/p>\n<p>\u0646\u062d\u0646 \u0646\u062f\u0639\u0645 EXW \u0648 FOB \u0648 CIF \u0648 DDP (\u0645\u0646 \u0627\u0644\u0628\u0627\u0628 \u0625\u0644\u0649 \u0627\u0644\u0628\u0627\u0628 \u0645\u0639 \u062f\u0641\u0639 \u0627\u0644\u0631\u0633\u0648\u0645 \u0627\u0644\u062c\u0645\u0631\u0643\u064a\u0629). \u0646\u062d\u0646 \u0646\u0639\u0645\u0644 \u0645\u0639 \u0648\u0643\u0644\u0627\u0621 \u0634\u062d\u0646 \u0645\u0648\u062b\u0648\u0642\u064a\u0646 \u0644\u0644\u0634\u062d\u0646 \u0639\u0646 \u0637\u0631\u064a\u0642 \u0627\u0644\u0628\u062d\u0631 \u0623\u0648 \u0627\u0644\u062c\u0648 \u0623\u0648 \u0627\u0644\u0633\u0643\u0643 \u0627\u0644\u062d\u062f\u064a\u062f\u064a\u0629 \u0623\u0648 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0633\u0631\u064a\u0639 (DHL\/FedEx\/UPS) \u062d\u0633\u0628 \u062c\u062f\u0648\u0644\u0643 \u0627\u0644\u0632\u0645\u0646\u064a \u0648\u0645\u064a\u0632\u0627\u0646\u064a\u062a\u0643.<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-item\" data-category=\"shipping\"><!-- [et_pb_line_break_holder] --> <button class=\"faq-question\"><!-- [et_pb_line_break_holder] --> \u0645\u0627 \u0647\u064a \u0634\u0631\u0648\u0637 \u0627\u0644\u062f\u0641\u0639 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643\u061f<!-- [et_pb_line_break_holder] --> <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] --> <\/button><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] --> <\/p>\n<p>\u0645\u0635\u0637\u0644\u062d \u0627\u0644\u062f\u0641\u0639 \u0627\u0644\u0642\u064a\u0627\u0633\u064a \u0644\u062f\u064a\u0646\u0627 \u0647\u0648 T\/T (\u062a\u062d\u0648\u064a\u0644 \u0645\u0635\u0631\u0641\u064a): \u0625\u064a\u062f\u0627\u0639 30% \u0644\u0628\u062f\u0621 \u0627\u0644\u0625\u0646\u062a\u0627\u062c \u0648\u0631\u0635\u064a\u062f 70% \u0642\u0628\u0644 \u0627\u0644\u0634\u062d\u0646. \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u0621 \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644 \u0623\u0648 \u0627\u0644\u0637\u0644\u0628\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u062d\u062c\u0645 \u0627\u0644\u0643\u0628\u064a\u0631\u060c \u0641\u0625\u0646 \u062e\u0637\u0627\u0628 \u0627\u0644\u0627\u0639\u062a\u0645\u0627\u062f (L\/C) \u0642\u0627\u0628\u0644 \u0644\u0644\u062a\u0641\u0627\u0648\u0636 \u0623\u064a\u0636\u064b\u0627.<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Category: Quality & Warranty --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-item\" data-category=\"warranty\"><!-- [et_pb_line_break_holder] --> <button class=\"faq-question\"><!-- [et_pb_line_break_holder] --> \u0645\u0627 \u0647\u064a \u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0636\u0645\u0627\u0646 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643\u0645\u061f<!-- [et_pb_line_break_holder] --> <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] --> <\/button><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] --> <\/p>\n<p>\u0646\u0642\u062f\u0645 \u0636\u0645\u0627\u0646\u0627\u064b \u0642\u064a\u0627\u0633\u064a\u0627\u064b \u0644\u0645\u062f\u0629 12 \u0634\u0647\u0631\u0627\u064b \u0639\u0644\u0649 \u062c\u0645\u064a\u0639 \u0645\u0646\u062a\u062c\u0627\u062a\u0646\u0627 \u0645\u0646 \u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0634\u062d\u0646. \u0646\u062d\u0646 \u0646\u062f\u0639\u0645 \u062c\u0648\u062f\u062a\u0646\u0627 \u0648\u0646\u0647\u062f\u0641 \u0625\u0644\u0649 \u0625\u0642\u0627\u0645\u0629 \u0634\u0631\u0627\u0643\u0627\u062a \u0637\u0648\u064a\u0644\u0629 \u0627\u0644\u0623\u062c\u0644.<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-item\" data-category=\"warranty\"><!-- [et_pb_line_break_holder] --> <button class=\"faq-question\"><!-- [et_pb_line_break_holder] --> \u0643\u064a\u0641 \u062a\u062a\u0639\u0627\u0645\u0644\u0648\u0646 \u0645\u0639 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u0645\u0639\u064a\u0628\u0629\u061f<!-- [et_pb_line_break_holder] --> <i class=\"fas fa-plus icon-plus\"><\/i><!-- [et_pb_line_break_holder] --> <\/button><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"faq-answer\"><!-- [et_pb_line_break_holder] --> <\/p>\n<p>\u0645\u0639\u062f\u0644 \u0627\u0644\u062e\u0644\u0644 \u0644\u062f\u064a\u0646\u0627 \u0645\u0646\u062e\u0641\u0636 \u0644\u0644\u063a\u0627\u064a\u0629 (<0.5%) due to strict QC. However, if defects occur, we provide free spare parts or replacement units in your next shipment. For urgent cases, we will work with you to find an immediate solution.<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Still Need Help? --><!-- [et_pb_line_break_holder] --> <\/p>\n<section class=\"py-20 bg-gray-50 border-t border-gray-200\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"container mx-auto px-6 text-center\"><!-- [et_pb_line_break_holder] --> <\/p>\n<h2 class=\"text-3xl font-bold text-gray-900 mb-4\">\u0647\u0644 \u0644\u0627 \u062a\u0632\u0627\u0644 \u0644\u062f\u064a\u0643 \u0623\u0633\u0626\u0644\u0629\u061f<\/h2>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<p class=\"text-gray-600 mb-8 max-w-2xl mx-auto\">Can’t find the answer you’re looking for? Please chat to our friendly team.<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"flex justify-center gap-4\"><!-- [et_pb_line_break_holder] --> <a href=\"contact.html\" class=\"bg-yellow-600 text-white px-8 py-3 rounded hover:bg-yellow-700 transition font-bold\">\u0627\u062a\u0635\u0644 \u0628\u0646\u0627<\/a><!-- [et_pb_line_break_holder] --> <a href=\"mailto:info@tohachisz.com\" class=\"bg-white border border-gray-300 text-gray-700 px-8 py-3 rounded hover:bg-gray-50 transition font-bold\">\u062f\u0639\u0645 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a<\/a><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Footer --><!-- [et_pb_line_break_holder] --> <\/p>\n<footer class=\"bg-gray-900 text-white py-12 border-t border-gray-800 mt-auto\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"container mx-auto px-6 text-center\"><!-- [et_pb_line_break_holder] --> <\/p>\n<h2 class=\"text-2xl font-bold mb-4 tracking-widest\">\u062a\u0648\u0647\u0627\u0634\u064a<\/h2>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<p class=\"text-gray-400 mb-8 text-sm\">\u0639\u0628\u0648\u0631 \u0627\u0644\u062d\u062f\u0648\u062f \u0627\u0644\u0642\u062f\u064a\u0645\u0629 \u0648\u062e\u0644\u0642 \u0642\u064a\u0645\u0629 \u062c\u062f\u064a\u062f\u0629.<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"text-xs text-gray-500\"><!-- [et_pb_line_break_holder] --> <\/p>\n<p>\u00a9 2025 \u0634\u0631\u0643\u0629 \u0634\u0646\u062a\u0634\u0646 \u062a\u0648\u0647\u0627\u062a\u0634\u064a \u0627\u0644\u0635\u0646\u0627\u0639\u064a\u0629 \u0627\u0644\u0645\u062d\u062f\u0648\u062f\u0629. \u062c\u0645\u064a\u0639 \u0627\u0644\u062d\u0642\u0648\u0642 \u0645\u062d\u0641\u0648\u0638\u0629.<\/p>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/footer>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- FAQ Logic Script --><!-- [et_pb_line_break_holder] --> <script><!-- [et_pb_line_break_holder] --> \/\/ Accordion Functionality<!-- [et_pb_line_break_holder] --> const questions = document.querySelectorAll('.faq-question');<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> questions.forEach(question => {<!-- [et_pb_line_break_holder] --> question.addEventListener('click', () => {<!-- [et_pb_line_break_holder] --> const item = question.parentElement;<!-- [et_pb_line_break_holder] --> const isActive = item.classList.contains('active');<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> \/\/ Close all other items<!-- [et_pb_line_break_holder] --> document.querySelectorAll('.faq-item').forEach(i => {<!-- [et_pb_line_break_holder] --> i.classList.remove('active');<!-- [et_pb_line_break_holder] --> });<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> \/\/ Toggle current item<!-- [et_pb_line_break_holder] --> if (!isActive) {<!-- [et_pb_line_break_holder] --> item.classList.add('active');<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> });<!-- [et_pb_line_break_holder] --> });<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> \/\/ Category Filtering Logic<!-- [et_pb_line_break_holder] --> function filterFAQ(category, btnElement) {<!-- [et_pb_line_break_holder] --> \/\/ Update Button Styles<!-- [et_pb_line_break_holder] --> document.querySelectorAll('.category-btn').forEach(btn => {<!-- [et_pb_line_break_holder] --> btn.classList.remove('active');<!-- [et_pb_line_break_holder] --> btn.classList.add('text-gray-600'); \/\/ Reset to inactive text color<!-- [et_pb_line_break_holder] --> btn.classList.remove('text-white');<!-- [et_pb_line_break_holder] --> });<!-- [et_pb_line_break_holder] --> btnElement.classList.add('active');<!-- [et_pb_line_break_holder] --> btnElement.classList.remove('text-gray-600');<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> \/\/ Filter Items<!-- [et_pb_line_break_holder] --> const items = document.querySelectorAll('.faq-item');<!-- [et_pb_line_break_holder] --> items.forEach(item => {<!-- [et_pb_line_break_holder] --> if (category === 'all' || item.dataset.category === category) {<!-- [et_pb_line_break_holder] --> item.style.display = 'block';<!-- [et_pb_line_break_holder] --> \/\/ Slight animation for reappearing items<!-- [et_pb_line_break_holder] --> setTimeout(() => item.style.opacity = '1', 50);<!-- [et_pb_line_break_holder] --> } else {<!-- [et_pb_line_break_holder] --> item.style.display = 'none';<!-- [et_pb_line_break_holder] --> item.style.opacity = '0';<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> });<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> <\/script><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/body><!-- [et_pb_line_break_holder] --><\/html>[\/et_pb_fullwidth_code][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p>[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_fullwidth_code _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″] FAQ | Support Center – Tohachi info@tohachisz.com Support Center Frequently Asked Questions Find answers to common questions about our manufacturing, ordering, and shipping processes. 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